Policy Specialist

Metrobank; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank is seeking a Policy Specialist to strengthen operational excellence by clarifying policies, procedures and processes, ensuring they are clear, efficient, risk-aware and aligned with business objectives and regulatory requirements.

The role goes beyond policy review and documentation; it critically evaluates existing practices, identifies opportunities for simplification, and contributes to continuous improvement across the Bank.

Qualifications

• Advanced verbal and written communication skills.
• Strong organizational skills, attention to details and a collaborative mindset.
• Ability to communicate and collaborate with business stakeholders of varying seniority levels is an advantage.

Responsibilities

• Review and enhance policies, procedures, workflows, circulars, guidelines and related documentation to ensure clarity, consistency, accuracy and operational practicality.
• Evaluate the underlying business processes rather than limiting reviews to documentation quality and compliance.
• Identify redundant, outdated, overlapping or contradictory policies and recommend opportunities for consolidation, simplification or elimination.
• Ensure alignment with the Bank's strategic objectives, regulatory requirements, risk management standards and internal governance framework.
• Apply consistent standards for policy structure, ownership, approvals and lifecycle management.
• Critically examine existing workflows to identify unnecessary activities, duplicate controls, excessive approvals, manual interventions and operational bottlenecks.
• Work with business units to understand the purpose, risks and expected outcomes of existing processes and identify opportunities to improve efficiency and effectiveness.
• Recommend practical improvements that reduce complexity, turnaround time, operational effort and customer or employee friction.
• Support the redesign of business processes, including opportunities for standardization, automation and better use of technology.
• Apply process improvement principles to ensure that revised policies support simpler, more effective ways of working.
• Evaluate whether policies and procedures adequately address relevant operational, compliance and regulatory risks.
• Work closely with Risk, Compliance, Audit and other control functions to ensure that controls are effective, proportionate and appropriately embedded in business processes.
• Identify overlapping, redundant or unnecessarily burdensome controls and recommend rationalization without compromising the Bank's risk management objectives.
• Promote a risk-based approach that balances sound governance with operational efficiency and business practicality.
• Facilitate effective collaboration among business units, control functions and approving authorities throughout the policy development and review lifecycle.
• Constructively challenge policy proposals, clarify conflicting requirements and help stakeholders reach practical, well-reasoned resolutions.
• Coordinate reviews, consolidate feedback, resolve outstanding issues and facilitate timely approvals.
• Maintain accurate documentation, version control, approval records and audit trails to ensure policy traceability and accessibility.
• Monitor policy review timelines, identify delays and proactively recommend improvements to the review and approval process.
• Contribute to the development of a culture of continuous improvement by encouraging business units to question established practices and adopt more effective ways of working.
• Identify recurring operational issues, policy inconsistencies and opportunities for improvement across business units.
• Support initiatives to standardize common processes and promote reusable solutions across the Bank.
• Participate in cross-functional transformation initiatives aimed at improving productivity, customer experience and operational effectiveness.
• Monitor and communicate improvements in process efficiency, turnaround time, quality and other relevant performance measures.

Skills

Communication skills

Organizational skills

Attention to detail

Stakeholder collaboration

Education

Bachelor’s Degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Job Summary:

The Policy Specialist plays a key role in strengthening the Bank's operational excellence by ensuring that its policies, procedures and underlying business processes are clear,

efficient, consistent, risk-appropriate and aligned with business objectives and regulatory requirements.

The role goes beyond policy review and documentation, the role is expected to critically evaluate existing practices, identify opportunities for simplification, challenge unnecessary complexity and contribute to continuous improvement across the Bank.

The position requires an analytical and improvement-oriented mindset, with the ability to work collaboratively across business units, challenge established practices constructively and translate complex operational requirements into practical, effective and well-governed policies and procedures.

Key Responsibilities:

Policy and Procedure Review and Development

• Review and enhance policies, procedures, workflows, circulars, guidelines and related documentation to ensure clarity, consistency, accuracy and operational practicality.
• Evaluate the underlying business processes rather than limiting reviews to documentation quality and compliance.
• Identify redundant, outdated, overlapping or contradictory policies and recommend opportunities for consolidation, simplification or elimination.
• Ensure alignment with the Bank's strategic objectives, regulatory requirements, risk management standards and internal governance framework.
• Apply consistent standards for policy structure, language, ownership, approvals and lifecycle management.

Business Process Simplification and Improvement

• Critically examine existing workflows to identify unnecessary activities, duplicate controls, excessive approvals, manual interventions and operational bottlenecks.
• Work with business units to understand the purpose, risks and expected outcomes of existing processes and identify opportunities to improve efficiency and effectiveness.
• Recommend practical improvements that reduce complexity, turnaround time, operational effort and customer or employee friction.
• Support the redesign of business processes, including opportunities for standardization, automation and better use of technology.
• Apply process improvement principles to ensure that revised policies support simpler, more effective ways of working.

Risk Management and Control Alignment

• Evaluate whether policies and procedures adequately address relevant operational, compliance and regulatory risks.
• Work closely with Risk, Compliance, Audit and other control functions to ensure that controls are effective, proportionate and appropriately embedded in business processes.
• Identify overlapping, redundant or unnecessarily burdensome controls and recommend rationalization without compromising the Bank's risk management objectives.
• Promote a risk-based approach that balances sound governance with operational efficiency and business practicality.

Stakeholder Engagement and Policy Governance

• Facilitate effective collaboration among business units, control functions and approving authorities throughout the policy development and review lifecycle.
• Constructively challenge policy proposals, clarify conflicting requirements and help stakeholders reach practical, well-reasoned resolutions.
• Coordinate reviews, consolidate feedback, resolve outstanding issues and facilitate timely approvals.
• Maintain accurate documentation, version control, approval records and audit trails to ensure policy traceability and accessibility.
• Monitor policy review timelines, identify delays and proactively recommend improvements to the review and approval process.

Continuous Improvement and Business Excellence

• Contribute to the development of a culture of continuous improvement by encouraging business units to question established practices and adopt more effective ways of working.
• Identify recurring operational issues, policy inconsistencies and opportunities for improvement across business units.
• Support initiatives to standardize common processes and promote reusable solutions across the Bank.
• Participate in cross-functional transformation initiatives aimed at improving productivity, customer experience and operational effectiveness.
• Monitor and communicate improvements in process efficiency, turnaround time, quality and other relevant performance measures.

Qualifications:

• Bachelor’s Degree in any field.
• Experience and expertise in retail banking/branch banking operations
• Proficient in Microsoft Office Applications – Word, Excel, PowerPoint
• Strong working knowledge of the relevant banking regulations set forth by BSP
• Advanced verbal and written communication skills
• Strong organizational skills, attention to details and;
• Ability to communicate and collaborate with business stakeholders of varying seniority levels is an advantage