Operations Associate

In The Middle Corporation; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A reputable company in the F&B industry is seeking an Operations Associate to support the daily efficiency of their establishments. This role involves staff scheduling, administrative tasks, and monitoring compliance with protocols. Candidates should have proven administrative experience, strong organizational skills, and proficiency in office software. The position offers a hybrid work environment with 50% remote work and requires excellent communication skills in English and Tagalog.

Qualifications

• Proven experience in an administrative role, preferably in the F&B or hospitality industry.
• Strong organizational skills with the ability to manage complex schedules.
• Proficiency in basic office software (Excel, PowerPoint, Word).
• High level of integrity and attention to detail, especially regarding CCTV and staff monitoring.
• Excellent communication skills in both English and Tagalog.

Responsibilities

• Draft and manage weekly shift rosters for all staff.
• Maintain organized records of daily sales reports and operational logs.
• Conduct regular floor checks to ensure tasks are being completed.
• Monitor staff adherence to company protocols and grooming standards.
• Conduct CCTV reviews and ensure safety protocols are followed.

Skills

Organizational skills

Communication skills in English and Tagalog

CCTV monitoring

Administrative support

Tools

Excel

PowerPoint

Word

Job description

Operation Associate

Job Summary:

• The Operations Associate plays a critical role in supporting the daily efficiency of our F&B establishments.
• This is an administrative-focused position dedicated to organizing our team, maintaining operational standards, and ensuring a secure environment through consistent monitoring and documentation.

Key Responsibilities:

1. Staff Scheduling & Coordination

• Draft and manage weekly shift rosters for all front-of-house and back-of-house staff.
• Handle shift swap requests, leaves, and emergency coverages to ensure the floor is always adequately manned.
• Monitor daily attendance and punctuality.

2. Administrative Support

• Maintain organized digital and physical records of daily sales reports and operational logs.
• Assist in tracking inventory levels and coordinating with suppliers for timely deliveries.
• Prepare internal memos and facilitate communication between management and the staff.

3. Staff Monitoring & Performance

• Observe staff adherence to company protocols, grooming standards, and service workflows.
• Conduct regular "floor checks" to ensure tasks are being completed during opening, turnover, and closing.
• Help identify training needs based on daily performance observations.

4. Safety & Security (CCTV Monitoring)

• Conduct CCTV reviews when requested to monitor operational flow, safety compliance, and security.
• Investigate and report any irregularities or incidents captured on footage.
• Ensure that safety protocols (e.g., cash handling, closing procedures) are strictly followed.

Qualifications:

• Proven experience in an administrative role, preferably in the F&B or hospitality industry.
• Strong organizational skills with the ability to manage complex schedules.
• Proficiency in basic office software (Excel, PowerPoint, Word).
• High level of integrity and attention to detail, especially regarding CCTV and staff monitoring.
• Excellent communication skills in both English and Tagalog.

Work Environment:

• 50% work from home, with occasional travel to branches for on-site check-ins, recruitment events, or training if required.