Operations Officer

Security Bank; Makati; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

Security Bank is seeking a Branch Operations Officer to support multiple branches with universal operations tasks, filling in temporary vacancies and ensuring quality service. You will perform spot-checks on CIV, ATM-CIV, Teller's Checks, and COCI for Lean Branches.

You will act as a reliever for BCM, BSO, CA or Teller across service operations, compliance and control, sales and marketing, ensuring prompt and efficient service while upholding bank policies and internal controls.

Formación

• Bachelor’s degree required.
• Minimum 2–3 years in branch banking operations.
• Solid knowledge of branch operations and bank policies.
• Strong risk management skills and customer orientation.
• Good judgment, interpersonal and negotiation abilities.
• Proven problem-solving skills.

Responsabilidades

• Serve as universal operations support for branches in the area.
• Relieve BCM/BSO/CA or Teller in service operations, risk and control, financials and administration.
• Conduct spot-checks on CIV, ATM-CIV, Teller's Checks, and COCI & Numbered forms for Lean Branches.
• Monitor day-to-day operations to ensure no operational lapses in any branch.

Conocimientos

Branch operations

Risk management

Customer orientation

Interpersonal skills

Negotiation skills

Problem-solving

Judgment

Educación

Bachelor's degree

Descripción del empleo

2 - 5 Years

Job Description

The Role

As a Branch Operations Officer, you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and provides quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller's Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA) or Teller in service operations, credit and control, financials and administrative, branch support, compliance and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank

Conducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller's Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies

Monitors overall day to day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we're looking for

• Graduate of any Bachelor's Degree course
• Must have a minimum of 2-3 years of branch banking operations
• Should have in-depth knowledge of overall branch operations as well as the Bank's policies and procedures
• Should possess strong risk management skills and good customer orientation
• Must exercise good judgment, good interpersonal and human relation skills, selling and negotiation skills, and problem-solving skills

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.