Associate Operations Manager

Connext; Cebu City; Presencial; PHP 600 000 - 1 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly performance bonus

Resumo da oferta

Connext in Cebu, Philippines is seeking an Associate Operations Manager to work with senior management to ensure efficient delivery of services to clients. You will oversee day-to-day operations, manage staff, implement process improvements, and contribute to organizational success.

You will lead by example, support teams, track performance metrics, and drive improvements through data-driven decisions. The role includes coordinating with clients, recruitment and onboarding support, and handling

Qualificações

• Strong leadership experience with day-to-day operations management.
• Ability to communicate clearly in English, written and spoken.
• Proven ability to analyze data and drive performance improvements.
• Comfortable managing multiple client accounts and tasks simultaneously.
• Proficient in MS Office tools for tracking and reporting.

Responsabilidades

• Oversee day-to-day operations and staff management to meet targets.
• Co-manage operations with client, including attendance tracking and coaching.
• Lead regular team meetings and 1:1 sessions for engagement and feedback.
• Track performance metrics and provide actionable insights for decisions.
• Assist in recruitment, onboarding, and training to keep teams staffed.

Conhecimentos

Team leadership

Operations management

Data analysis

English communication

Problem solving

Multi-tasking

Excel proficiency

Report creation

Formação académica

Bachelor's degree in business, management, or related field

Ferramentas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descrição da oferta de emprego

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.

Job Description

• Leads by example, supporting team members and team leaders to consistently achieve targets in quality, productivity, and client satisfaction.
• Co-manages daily operations with the client, including attendance tracking, task performance, coaching, and problem troubleshooting.
• Conducts regular team meetings and 1:1 sessions to align goals, address challenges, provide feedback, and continually increase employee engagement.
• Joins regular client meetings to ensure all open items are tracked, monitored, and resolved
• Analyzes team performance and workflow data to identify gaps and recommend process improvements.
• Collaborates with the Connext leadership team and the client on staffing plans, tools, and operational enhancements.
• Tracks key performance metrics, prepares reports, and provides actionable insights for operational decision-making, and updates executives in various forums.
• Supports recruitment, onboarding, and training to ensure teams are fully staffed and team members are carefully selected and well-prepared for success.
• Oversees quality assurance activities and ensures adherence to company policies and procedures.
• Leads or contributes to special projects and initiatives with clear, measurable outcomes.

Required Qualifications

• Communicates clearly and confidently in English—both in writing and speaking.
• Can explain information well to teammates, clients, and other stakeholders.
• Works well with others and supports a positive, team-oriented environment.
• Open to learning new things and continuously improving.
• Can stay calm under pressure and solve problems as they come up.
• Experience leading a team and managing day-to-day operations.
• Comfortable handling multiple tasks or client accounts at the same time.
• Uses data to make decisions and improve team performance.
• Proficient in Microsoft Excel and other tools like Word and Outlook for tracking tasks and creating reports.
• Organized and able to manage time effectively to meet deadlines.

Other Details:

• Night Shift: 2:00 AM – 11:00 AM
• Onsite Support
• Quarterly Performance Bonus
• Open to our sites in Cebu, Ortigas, Angeles, and Davao