Operations Associate

ALI COMMERCIAL CENTER, INC.; Pasig; On-site; PHP 180,000 - 360,000; Full time

Job summary

ALI COMMERCIAL CENTER, INC. is seeking an Operations Associate in Pasig, Metro Manila. The role focuses on supporting mall operations, safety, and sustainability initiatives across the assigned mall building.

The ideal candidate will assist in daily inspections, report preparation, and cost-saving projects, with a background in business or technical operations and strong MS Office skills. A proactive communicator is preferred to coordinate with management and merchants.

Qualifications

• Graduate of BS Business Administration, Engineering or any business/technical related course.

Responsibilities

• Assist the Operations Manager in communicating and aligning strategic direction.
• Assist in day-to-day management and administration of operations related functions.
• Support mall operations, safety, security, and sustainability initiatives.
• Assist daily mall inspections to ensure compliance of merchants, customers, and sub-units.
• Help implement cost savings initiatives and sustainability projects to reduce DOEs.
• Document and analyze data to identify causes of operations-related problems and recommend improvements.
• Identify and communicate health & safety risks related to the mall building to Management.
• Maintain high-quality property standards through daily checks and preventive maintenance.
• Assist in conflict resolution among merchants and customers with security support.
• Prepare and submit reports: Daily Operations Inspection, Cost Savings, KRAs for Operations Staff.
• Performs other management mandated functions.

Skills

MS Word

PowerPoint

MS Excel

MS Visio

SAP or Oracle

Communication skills

Education

BS Business Administration or related

Tools

MS Office

Job description

As an OPERATIONS ASSOCIATE, you will be responsible for handling the following:

1. Strategic Management and Direction

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities

• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment

• Mall Operations

• Safety, Security, and Sustainability

• Facility Management

• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.

• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).

• Assists in the documentation and analysis of statistical data and reports to identify causes of operationsrelated problems and develops sound recommendations for improvement of policies and processes.

• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.

• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.

• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.

• Prepares and submits the following Reports:

• Summary of Daily Operations Inspection and Monitoring

• Summary of Cost Savings initiatives and projects

• KRA setting and monitoring for Operations Staff

• Performs other management mandated functions.

Qualifications for this position include:

• Graduate of BS Business Administration, Engineering or any business/technical related course

• Minimum of one (1) year related work experience in Operations Management in retail and property management industries

• Proficient in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel, and MS Visio as well as other specialized software like SAP or Oracle

• Above Average level of oral and written communication skills including negotiation, presentation, facilitation, and training at all levels of the organization