Operations Analysts/Technical Support Representatives

ADP (PHILIPPINES), INC; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

ADP (PHILIPPINES), INC in Makati is seeking an entry-level technical support professional to assist clients with resolving hardware, software and OS issues via phone or remote access. The role includes assisting with installations, upgrades, maintenance and troubleshooting to identify effective solutions.

The ideal candidate showcases strong verbal and written English communication, analytical thinking, and proficiency with MS Office Applications.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
• Required skill(s): Above average verbal and written communication skills, Analytical and problem-solving skills, Experience in using MS Office Applications.
• Required language(s): English.

Responsibilities

• Provides technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products.
• Supports the end users, including installation, upgrades, maintenance, troubleshooting and diagnostics to determine solutions and alternatives.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

MS Office

Education

Bachelor's degree

Tools

MS Office Applications

Job description

Requirements

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
• Required skill(s): Above average verbal and written communication skills, Analytical and problem-solving skills, Experience in using MS Office Applications.
• Required language(s): English.

Responsibilities

• Provides technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products.
• Supports the end users, including installation, upgrades, maintenance, troubleshooting and diagnostics to determine solutions and alternatives.

Additional Requirements

Please bring a copy of your resume and a valid ID. Our recruiting hours are from 11AM to 8PM, Monday to Friday.

Additional Info

• Location: Makati City, National Capital Region (NCR).
• Full Time position(s) are available.
• Number of vacancies: 200.

About Us

At ADP, we believe great companies are built by great people — and for them.

We work with more than 840,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done. We’re always designing for people, starting right here with our one-of-a-kind, friendly, inclusive culture, and with people like you.