SBS Services Representative

Santa Isabel; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Santa Isabel is seeking an entry-level SBS Services Representative to support clients with inquiries on regulations, computations, and payroll-related processes. Fresh graduates are encouraged to apply; you will join a team focused on accuracy and service excellence.

The position requires at least a Bachelor's or equivalent, proficiency in MS Office, and strong written and spoken English. On-site work in Metro Manila with growth opportunities and exposure to a global employer environment.

Qualifications

• Fresh graduates or entry level candidates welcome.
• Must have basic MS Office and strong communication skills.
• English language proficiency required.

Responsibilities

• Provide client support and respond to inquiries on processes and regulations.
• Assist clients with payroll-related questions and general computations.
• Maintain accuracy and confidentiality while delivering service excellence.

Skills

Microsoft Office

Excellent communication skills

English

Education

Bachelor's Degree or higher

High School Diploma

Senior High School Diploma

TESDA / Technical / Vocational Certificate

Job description

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma, TESDA / Technical / Vocational Certificate on any course.
• Fresh Grad / Entry Level specializing in Human Resources or equivalent.
• Required skill(s): Microsoft Office, Excellent Communication Skills.
• Required language(s): English.

Responsibilities

At ADP we are driven by your success.We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service Excellenceis a core value at ADP. We are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for businesses across the US. Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your career?

Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

TheSBS Services Representativesupports the client inquiries on regulations, computations as well as product how-to. They also support the clients with payroll related programming and trouble-shooting as well as year-end balancing inquiries. Through the use of Stellar service principles, the client service representative ensures the clients get a world class service with ADP.

• Fresh Graduates are highly encouraged to apply.
• Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor’s Degree, any field
• 6 months to 1 year KPO/Shared Services experience, general office, customer service and/or data entry experience if applicable.
• Above average verbal and written communications skills, analytical and problem solving skills.
• Preferably with experience in using MS Office applications
• Proven experience using the telephone in a high volume environment.
• Basic knowledge of math, ability to work with numbers.

COMPETENCIES

• Delivering Stellar service and satisfaction to all clients - internal, external, diverse and emerging.
• Excellent communication skills - oral and written.
• Analytical and collaborative approach to problem solving. Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
• Acting in ways that help delivers results in a fast-pace and diverse environment. Ability to multi-task and adapt to change quickly.
• Holding self and other to the highest personal and professional standards. Strong sense of accountability and ownership.