Operations Analysts/Customer Service

Santa Isabel; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Santa Isabel in the Philippines is seeking entry-level personnel to support US payroll inquiries. The role requires English proficiency, analytical thinking, and problem-solving abilities. Responsibilities include handling inquiries via phone or fax, auditing payroll accuracy, and resolving client questions on procedures and taxes.

Fresh graduates are welcome. Night shift schedule from 9 PM to 6 AM; walk-ins accepted with resume and ID during business hours.

Qualifications

• Must have at least a Bachelor’s degree or equivalent; open to varying education levels.
• Fresh grads welcome; entry-level in Customer Service or related field.

Responsibilities

• Supports and handles US payroll inquiries via phone/fax and processes in ADP.
• Audits payroll for accuracy; answers basic client questions re procedures and taxes.
• Responds to client calls with high-quality service and aims for first-contact resolution.

Skills

English proficiency

Analytical skills

Problem solving

Education

Bachelor's degree

High School Diploma

Some College (but did not graduate)

TESDA / Technical / Vocational Certificate

Job description

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on any course.
• Fresh Grad / Entry Level specializing in Customer Service or equivalent.
• Required skill(s): above average command of English language, analytical and problem solving skills.
• Required language(s): English.

Responsibilities

• Supports and receives US payroll inquiries via phone or fax and processes it through ADP's processing system.
• The associate audits the payroll for accuracy and answers basic client questions regarding US payroll including processing procedures and taxes.
• Answers incoming client calls and/or makes outbound telephone calls to clients with high focus on world-class service and first-call resolution.

Applicants should be willing to work at night schedule (9PM - 6AM).

Please bring a copy of your resume and a valid ID. Interested applicants may walk-in from 11AM to 8PM, Monday to Friday.