Operations Analysts/Customer Service

Santaisabel; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

Santaisabel in Makati, Philippines is hiring for a customer service position focused on US payroll inquiries. Candidates should have a Bachelor’s degree or equivalent and possess strong verbal and written communication skills.

The role involves processing payroll through ADP's system and providing exemplary service to clients. Fresh graduates or entry-level applicants are encouraged to apply.

Qualifications

• Must have at least a Bachelor's/College Degree, High School Diploma, or equivalent on Accounting.
• Fresh Graduate or Entry Level position in Customer Service.
• Skills in verbal and written communication necessary.

Responsibilities

• Supports US payroll inquiries via phone or fax and processes through ADP's system.
• Audits the payroll for accuracy and answers basic client questions regarding US payroll.
• Makes outbound calls and focuses on world-class service and resolution.

Skills

Verbal communication skills

Written communication skills

Analytical skills

Problem-solving skills

Education

Bachelor's/College Degree or equivalent

Job description

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Accounting.
• Fresh Grad / Entry Level specializing in Customer Service or equivalent.
• Required skill(s): Above average verbal and written communication skills, analytical and problem-solving skills.

Responsibilities

• Supports and receives US payroll inquiries via phone or fax and processes it through ADP's processing system.
• The associate audits the payroll for accuracy and answers basic client questions regarding US payroll including processing procedures and taxes.
• Answers incoming client calls and/or makes outbound telephone calls to clients with high focus on world-class service and first-call resolution.