Operations Analyst: Accuracy & Efficiency Gains

Manulife; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

Manulife is seeking an Operations Analyst to join our Retirement Operations team in Manila. You will review client requirements, capture information into systems, and coordinate with New Business teams and partners to ensure timely fulfillment of contracts.

The role emphasizes accurate data indexing, applying established procedures, thorough case checks, and suggesting process improvements to enhance team metrics and reduce errors.

Qualifications

• Minimum of 2 years of operations experience, preferably within the financial services or insurance industry.
• Proficiency in MS Office applications (Outlook, Word, Excel, PowerPoint).
• Must have at least one-year tenure in the current position.
• Should not have any attendance issues.
• Must meet job expectations and pass all performance metrics in the current unit.
• No disciplinary actions of any sort for the past 12 months.
• Bachelor’s degree in any field preferred.

Responsibilities

• Accurate indexing of forms (medical and non-medical)
• Process and capture information to the system according to established methods and procedures
• Practice good judgment in processing cases
• Perform thorough checking for every case and eliminate financial errors
• Suggest ways on how to improve the current process and team metrics

Skills

Operations experience

Proactivity

Attention to detail

Education

Bachelor’s degree

Tools

MS Office

Job description

Manulife is seeking an Operations Analyst to join our Retirement Operations team in Manila. You will review client requirements, capture information into systems, and coordinate with New Business teams and partners to ensure timely fulfillment of contracts.

The role emphasizes accurate data indexing, applying established procedures, thorough case checks, and suggesting process improvements to enhance team metrics and reduce errors.