Operations Analyst

Manulife; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

Manulife is seeking an Operations Analyst to join our Retirement Operations team in Manila. You will review client requirements, capture information into systems, and coordinate with New Business teams and partners to ensure timely fulfillment of contracts.

The role emphasizes accurate data indexing, applying established procedures, thorough case checks, and suggesting process improvements to enhance team metrics and reduce errors.

Qualifications

• Minimum of 2 years of operations experience, preferably within the financial services or insurance industry.
• Proficiency in MS Office applications (Outlook, Word, Excel, PowerPoint).
• Must have at least one-year tenure in the current position.
• Should not have any attendance issues.
• Must meet job expectations and pass all performance metrics in the current unit.
• No disciplinary actions of any sort for the past 12 months.
• Bachelor’s degree in any field preferred.

Responsibilities

• Accurate indexing of forms (medical and non-medical)
• Process and capture information to the system according to established methods and procedures
• Practice good judgment in processing cases
• Perform thorough checking for every case and eliminate financial errors
• Suggest ways on how to improve the current process and team metrics

Skills

Operations experience

Proactivity

Attention to detail

Education

Bachelor’s degree

Tools

MS Office

Job description

We’re looking for an Operations Analyst to join our Retirement Operations team at MGS. In this role, you will be responsible for reviewing the accuracy of the requirements from the clients and capturing all pertinent information into the systems based on the established guidelines and state regulations. Initiate requests for outstanding requirements and coordinates (either through email or callout) with the various New Business teams/distribution partners and client if necessary, for the timely fulfillment of contracts or any requests.

Position Responsibilities

• Accurate indexing of forms (medical and non-medical)
• Process and capture information to the system according to established methods and procedures
• Practice good judgment in processing cases
• Perform thorough checking for every case and eliminate financial errors
• Suggest ways on how to improve the current process and team metrics

Required Qualifications

• Minimum of 2 years of operations experience, preferably within the financial services or insurance industry.
• Proficiency in MS Office applications (e.g., Outlook, Word, Excel, PowerPoint).
• Must have at least one-year tenure in the current position.
• Should not have any attendance issues.
• Must meet job expectations and pass all performance metrics in the current unit.
• No disciplinary actions of any sort for the past 12 months
• Bachelor’s degree in any field preferred.

Preferred Qualifications

• Keyboarding skills of at least 45 WPM with 98% accuracy.
• Strong multitasking and time management skills with the ability to work rotating shifts.
• Excellent verbal and written communication skills, with clear, precise, and structured writing.
• Good understanding of written communication etiquette (email and chat) and ability to proactively respond to business situations.

When you join our team

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Location: Manila, Philippines

We’re committed to creating a workplace where employees feel empowered to grow the career they want.

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