Senior Process & Licensing Analyst (Hybrid)

Manulife; Davao City; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Manulife Financial is seeking a Business Process Senior Associate to join its Retirement Operations team in MBPS. The role focuses on accurate process indexing, handling simple to complex tasks including Licensing work and Rep Maintenance.

You will contribute to process improvements and support operations management while maintaining high quality and productivity standards. This position supports hybrid work arrangements within the Philippines.

Qualifications

• Proficiency in MS Office (Word/Excel/PowerPoint).
• Familiarity with web browsers and common business applications.
• Clear and concise written communication skills.
• Undergraduates with at least 2 years completed in relevant field; bachelor’s degree welcome.

Responsibilities

• Process and capture information into systems per established methods.
• Exercise sound judgment in processing cases.
• Perform thorough case checks to avoid financial errors.
• Suggest improvements to processes and team metrics.
• Carry out other duties as assigned by Operations Management.

Skills

MS Office

Web browsers

Written communication

Typing 40 WPM

Education

Bachelor's Degree

Undergraduate (2 years completed)

Tools

Streetscape

BPM

LARS

Licensing Process

Job description

Manulife Financial is seeking a Business Process Senior Associate to join its Retirement Operations team in MBPS. The role focuses on accurate process indexing, handling simple to complex tasks including Licensing work and Rep Maintenance.

You will contribute to process improvements and support operations management while maintaining high quality and productivity standards. This position supports hybrid work arrangements within the Philippines.