Operations Administrator

STAFF X; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO health insurance

Dental plan

Company-provided laptop/desktop

Training & development policy

Regular social events & team building

Employee wellness program

Exposure to international clients

Job summary

StaffX, based in Ortigas, Metro Manila, seeks an experienced Senior Operations professional to own the administrative backbone of a fast-moving field services operation. You will manage the complete lifecycle of every job, from client inquiry through scheduling, invoicing, KPI reporting, and project close-out, while maintaining direct phone communication with clients.

You will implement workflow automations using ChatGPT, FastField, and equivalent platforms, produce KPI reports, and support

Qualifications

• Proven five years in operations or project administration across multiple environments.
• Strong communication via phone with clients; professional and confident.
• Experience documenting and tracking variations across concurrent jobs.
• Familiarity with job management systems and scheduling platforms.
• Able to own and drive end-to-end job workflows with minimal supervision.

Responsibilities

• Manage end-to-end job workflow from inquiry to scheduling, invoicing, and close-out.
• Handle phone-based client communication throughout the job lifecycle.
• Maintain employee scorecards and produce operational KPI reports.
• Track and document variations across active jobs with precision.
• Implement workflow automations using ChatGPT, FastField, or equivalents.
• Support Directors, Project Managers, and field teams with coordination.
• Own job completion processes independently and ensure follow-through.

Skills

ChatGPT & FastField proficiency

Client communication (phone)

End-to-end operations management

Variation documentation & tracking

Job management systems experience

Autonomous work ethic

Job description

Thisisasenioroperationsroleforsomeonewhoalreadyknowshowtradeandconstructionbusinessesrun—andisreadytoowntheadministrativebackboneofafast-movingfieldservicesoperationfromdayone.

THEROLE

Youwillbetheoperationalenginebehindabusybusiness,managingthecompletelifecycleofeveryjob—scheduling,variationtracking,invoicing,andprojectclose-out—whilemaintainingdirectphone-basedcommunicationwithclientsthroughout.YouwillproduceKPIreports,maintainemployeescorecards,andimplementworkflowautomationsthatmaketheoperationsharperandfaster.Theexpectationisthatworkgetsdone,followedthrough,andclosedwithoutsomeonecheckingbehindyou.

WHATYOUWILLDO

• Manageend-to-endjobworkflowfrominitialclientenquirythroughscheduling,variationtracking,invoicing,andprojectclose-out
• Handlephone-basedclientcommunicationthroughoutthejoblifecycle,managingrelationshipswithconfidenceandprofessionalism
• MaintainemployeescorecardsandproduceoperationalKPIreportsonaconsistent,structuredbasis
• Trackanddocumentvariationsacrossallactivejobswithprecisionanddiscipline
• ImplementworkflowautomationsusingChatGPT,FastField,andequivalentautomationplatformstostreamlineoperationalprocesses
• SupportDirectors,ProjectManagers,andfieldteamswithoperationalandadministrativecoordination
• Ownjobcompletionprocessesindependently,ensuringconsistentfollow-throughacrossallactiveworkwithoutprompting

WHATYOUBRING

• ProficiencywithChatGPTandFastField,ordemonstratedexperiencewithequivalentworkflowautomationplatforms
• Minimumfiveyearsofexperienceinoperationsorprojectadministrationacrossmultiplebusinessenvironments
• Strongphone-basedclientcommunicationskillswithaprovenabilitytomanageclientrelationshipsdirectlyandconfidently
• Demonstratedexperienceinvariationdocumentationandtrackingacrossactive,concurrentjobs
• Priorexperiencewithjobmanagementsystemsandschedulingplatforms
• Highattentiontodetailandatrackrecordofworkingautonomouslywithoutclosesupervision

WORKARRANGEMENT

ThisroleisbasedatStaffXofficesinOrtigas,MetroManila.

WHYSTAFFX

StaffXisacertifiedGreatPlacetoWorkemployerinthePhilippinesformultipleconsecutiveyears.ThisrolecomeswiththefullStaffXbenefitspackage,including:

• HMOhealthinsurance
• Dentalplan
• Company-providedlaptopordesktopcomputer
• Freetrainingandprofessionaldevelopmentpolicy
• Regularsocialeventsandteamactivities
• Employeewellnessprogram
• ExposuretoclientsinAustralia,theUS,andtheUK

StaffXofferslong-term,stableemploymentwithgenuinecareergrowthforprofessionalswhoarereadytocommitandperform.

COMPENSATION

Competitivesalarycommensuratewithexperience,plusthefullStaffXbenefitspackage.

COMMITMENT

Thisisafull-time,dedicatedrole.

TheclientandStaffXinvestheavilyinonboarding,training,andintegratingthispersonintoalong-termteam.

Wearelookingforsomeonewhoisreadytocommitfully,notsomeoneexploringasidearrangement,managingmultipleclients,orrunningparallelfreelancework.

Ifyouarecurrentlyfreelancingandnotreadytostepintoasinglededicatedrole,thisisnottherightopportunityforyou.

Ifyouhaveafull-timejobandarelookingforasecondincome,pleasedonotapply.

Therightpersonforthisrolegenuinelywantsastable,long-termcareerwithasingleemployerwhoinvestsintheirgrowth.

Thisisapermanentposition.Wehirepeopleweintendtokeepforyears,notmonths.