Customer Operations Specialist | AU | WFH

Staff X - Offshore Staffing; Philippines; Remote; PHP 335,000 - 603,000; Part time

Benefits offered by this job

Fully remote

Job summary

Staff X - Offshore Staffing is seeking an organized Operations Coordinator to support administrative workflows, manage data, and respond to partner requests from a home office in the Philippines. You will work with internal teams and external stakeholders to keep information accurate and up to date.

The ideal candidate has a bachelor’s degree in business or finance, at least three years in administration or operations, and strong Excel and English communication skills.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• At least three years in administration, operations, or a similar support role.
• Experience in banking, financial services, or technology is an advantage.
• Strong attention to detail and a commitment to maintaining accurate information.
• A proactive mindset, with the ability to identify what needs to be done and take initiative.
• A strong sense of ownership and accountability.
• Excellent organisational skills and an analytical approach to problem-solving.
• The ability to work effectively in a fast-paced environment where priorities may change.
• Excellent written and spoken English communication skills.
• Confidence using Microsoft Excel and other Microsoft Office applications.
• A reliable internet connection of at least 50 Mbps, with a backup connection available.

Responsibilities

• Set up and maintain information across internal systems and external platforms.
• Review and update records as requirements change, ensuring all information is accurate and complete.
• Coordinate with internal teams to confirm details and keep deliverables on track.
• Support day-to-day operational activities and assist with partner requests.
• Monitor outstanding tasks, follow up on deadlines, and identify potential issues before they escalate.
• Report operational issues promptly and help ensure smooth service delivery.
• Extract, organise, and upload regular transaction and operational data into internal databases.
• Review data for completeness, accuracy, and consistency.
• Maintain organised records and ensure information is updated when required.
• Assist with preparing reports and providing operational updates to relevant stakeholders.
• Respond to requests and coordinate information between internal teams and external stakeholders.
• Follow up on missing details and resolve discrepancies in a timely manner.
• Communicate updates clearly and ensure requests are managed through to completion.

Skills

Excel

English

Attention to detail

Proactive mindset

Ownership

Organizational skills

Education

Bachelor’s degree in Business Administration or Finance

Tools

Microsoft Excel

MS Office

Job description

You will play an important role in supporting operational workflows, maintaining data accuracy, coordinating with internal stakeholders, and responding to partner requests. The successful candidate will be proactive, analytical, and comfortable managing multiple priorities in a fast-paced environment.

WHAT YOU WILL DO

Operational Coordination

• Set up and maintain information across internal systems and external platforms.
• Review and update records as requirements change, ensuring all information is accurate and complete.
• Coordinate with internal teams to confirm details and keep deliverables on track.
• Support day-to-day operational activities and assist with partner requests.
• Monitor outstanding tasks, follow up on deadlines, and identify potential issues before they escalate.
• Report operational issues promptly and help ensure smooth service delivery.

Data Management and Reporting

• Extract, organise, and upload regular transaction and operational data into internal databases.
• Review data for completeness, accuracy, and consistency.
• Maintain organised records and ensure information is updated when required.
• Assist with preparing reports and providing operational updates to relevant stakeholders.

Stakeholder Support

• Respond to requests and coordinate information between internal teams and external stakeholders.
• Follow up on missing details and resolve discrepancies in a timely manner.
• Communicate updates clearly and ensure requests are managed through to completion.

WHAT YOU BRING

• A bachelor's degree in Business Administration, Finance, or a related field.
• At least three years of experience in administration, operations, or a similar support role.
• Experience in banking, financial services, or technology is an advantage.
• Strong attention to detail and a commitment to maintaining accurate information.
• A proactive mindset, with the ability to identify what needs to be done and take initiative.
• A strong sense of ownership and accountability.
• Excellent organisational skills and an analytical approach to problem-solving.
• The ability to work effectively in a fast-paced environment where priorities may change.
• Excellent written and spoken English communication skills.
• Confidence using Microsoft Excel and other Microsoft Office applications.
• A reliable internet connection of at least 50 Mbps, with a backup connection available.

WORK ARRANGEMENT

This is a fully remote, work-from-home opportunity. You will work from your own home office.

WHY STAFF X

Staff X is a certified Great Place to Work employer in the Philippines for multiple consecutive years, offering a supportive environment that values professional growth and development.

COMMITMENT

This is an independent contractor engagement, not employment with Staff X. The contractor is responsible for their own taxes, benefits, and statutory obligations. The engagement is based on a professional service arrangement with defined responsibilities and deliverables and does not include standard Staff X employee benefits.