Senior Operation Specialist

MicroSourcing International; Manila; On-site; PHP 80,000 - 140,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Inclusive culture

Job summary

MicroSourcing in Manila (Eastwood Libis, Quezon City) is seeking a People & Partnerships Sr. Operation Specialist to provide administrative and operational support on-site.

You will handle payroll processing, onboarding, ticketing coordination, and client communications to ensure smooth service delivery. The role emphasizes high-volume clerical work, strong English communication, and meticulous attention to detail within a BPO/shared services environment.

Qualifications

• Strong English and communication skills.
• Experience handling high-volume clerical, payroll, administrative, or ticketing tasks in a BPO or shared services environment.
• High attention to detail with strong organizational and multi-tasking abilities.

Responsibilities

• Administrative & Operational Support: Handle all administrative tasks related to accounts on shift, including office supply requisitions, cash advance and liquidation processing, seat arrangements for client expansions, and documenting minutes of meetings with Shared Services, clients, or client leads.
• Onboarding & Ticketing Coordination: File and monitor progress for Shared Services tickets (HR, Facilities, Finance, Recruitment, IT, Ops, BOM, equipment setup), arrange computer/email/login provisions, plot Microstatus schedules, and coordinate NHO scheduling.
• Payroll & Attendance Processing: Monitor and report daily attendance across assigned accounts, process attendance, and prepare payroll reports per cutoff (BIC, Active List, RPA, Disputes, bonus reports, and other assigned operational metrics).
• Compliance & HR Documentation: Ensure proper documentation and filing of HR-related corrective actions in 202 files for all assigned clients.
• Client & Delivery Tracking: Track all operational deliverables across clients, report task completion progress to the Account Manager, and step in as the primary Point of Contact (POC) whenever the Account Manager is unavailable.
• Special Projects: Assist P&P Managers and Account Managers as needed, with readiness to take on additional tasks requested by clients, operations, or internal departments.

Skills

English proficiency

Payroll processing

Clerical tasks

BPO experience

Job description

Job Title: People & Partnerships Sr. Operation Specialist

Location: Eastwood Libis, Quezon City

Work Setup & Shift: Onsite, Shifting

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Administrative & Operational Support: Handle all administrative tasks related to accounts on shift, including office supply requisitions, cash advance and liquidation processing, seat arrangements for client expansions, and documenting minutes of meetings with Shared Services, clients, or client leads.
• Onboarding & Ticketing Coordination: File and monitor progress for Shared Services tickets (HR, Facilities, Finance, Recruitment, IT, Ops, BOM, equipment setup), arrange computer/email/login provisions, plot Microstatus schedules, and coordinate NHO scheduling.
• Payroll & Attendance Processing: Monitor and report daily attendance across assigned accounts, process attendance, and prepare payroll reports per cutoff (BIC, Active List, RPA, Disputes, bonus reports, and other assigned operational metrics).
• Compliance & HR Documentation: Ensure proper documentation and filing of HR-related corrective actions in 202 files for all assigned clients.
• Client & Delivery Tracking: Track all operational deliverables across clients, report task completion progress to the Account Manager, and step in as the primary Point of Contact (POC) whenever the Account Manager is unavailable.
• Special Projects: Assist P&P Managers and Account Managers as needed, with readiness to take on additional tasks requested by clients, operations, or internal departments.

What You Need

Non-negotiables

• Strong English and communication skills, both written and verbal (REQUIRED).
• Proven experience handling high-volume clerical, payroll, administrative, or ticketing tasks in a BPO or shared services environment.
• High attention to detail with strong organizational and multi-tasking abilities.

Preferred Qualities

• Account Manager Track: High leadership potential with the desire to be developed and groomed for a future Account Manager role.
• Adaptability & Ownership: Ability to step in seamlessly as the client POC when needed and collaborate effectively across matrixed departments.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent.

We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life.

Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply