Operations Manager

SMDigital-PH; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

WFH support

HMO coverage

PTO & birthday leave

Paid vacation

Employee loan program

Performance bonuses

Team events

Leadership development

Job summary

SMDigital-PH is seeking an Operations Manager to lead and align all operational functions across teams, ensuring efficiency and high-quality performance. The role focuses on executing strategic initiatives that drive growth, while building cross-functional partnerships with HR, QA, and Finance.

The ideal candidate is a strategic, data-driven leader with strong communication and project management skills, thriving in a fast-paced remote environment.

Qualifications

• 3+ years in an Operations Manager role in a BPO, call center, or similar environment.
• Strategic thinker who sees the big picture and the details when needed.
• Proven people leader who develops talent and builds trust.
• Data-driven and decisive; metrics guide strategy while keeping the human element.
• Exceptional communicator across all levels of the organization.
• Strong project management with multiple priorities.
• Experience with workforce management tools, CRMs, and reporting systems.
• Highly adaptable, solutions-focused, and thriving in a fast-paced remote environment.

Responsibilities

• Lead and align all operational functions across teams to ensure efficiency and effectiveness
• Drive the execution of strategies that support the company's mission, vision, and growth goals
• Oversee team supervisors and ensure consistent, high-quality performance across the floor
• Identify operational gaps and implement scalable, people-centered process improvements
• Analyze performance data and metrics to make informed, strategic decisions
• Build strong cross-functional relationships with HR, QA, Finance, and leadership
• Lead regular operational reviews, reporting cadences, and team-wide communications
• Foster a culture of accountability, ownership, and continuous improvement at every level

Skills

Strategic thinking

People leadership

Data-driven

Exceptional communication

Project management

WFH/remote adaptability

Tools

Workforce management tools

CRMs

Operational reporting systems

Job description

WHAT YOU'LL OWN

• Lead andalign all operational functions across teams to ensure efficiency andeffectiveness
• Drive theexecution of strategies that support the company's mission, vision, andgrowth goals
• Overseeteam supervisors and ensure consistent, high-quality performance acrossthe floor
• Identifyoperational gaps and implement scalable, people-centered processimprovements
• Analyzeperformance data and metrics to make informed, strategic decisions
• Buildstrong cross-functional relationships with HR, QA, Finance, and leadership
• Leadregular operational reviews, reporting cadences, and team-widecommunications
• Foster aculture of accountability, ownership, and continuous improvement at everylevel

WHOYOU ARE

• 3+ yearsof experience in an Operations Manager role in a BPO, call center, orsimilar environment (Required)
• Astrategic thinker who can zoom out to see the big picture and zoom in whenthe details need attention
• A provenpeople leader — you develop talent, build trust, and create teams thatperform
• Data-drivenand decisive — you let metrics guide your strategy without losing thehuman element
• Exceptionalcommunicator across all levels of the organization
• Strongproject management skills with the ability to juggle multiple prioritieswithout dropping the ball
• Experiencedwith workforce management tools, CRMs, and operational reporting systems
• Highlyadaptable, solutions-focused, and thrives in a fast-paced remoteenvironment

WHATWE OFFER

• Full-timeremote work with a complete WFH support program
• MaxicareHMO + PhilHealth coverage
• SIL, PTO,and a special birthday leave
• Paidvacation leave
• Zero-interestemployee loan program
• Performancebonuses and merit-based recognition
• MonthlyGen Pow-Wows and team engagement events with prizes
• ArviosLeadership Development Academy and workshop programs
• Monthly1-on-1 touchbase calls with your HR partner

HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

• Stableinternet connection with at least 100 Mbps postpaid
• Laptop/ComputerSpecs: Minimum 17GB RAM with Intel i5 core processor, AMD Ryzen 5, orhigher equivalent.
• ForWindows users: Windows 11 OS is required
• Noise-CancellingHeadset
• DualMonitor is mandatory
• BackupInternet Connection (Prepaid Home WIFI Router or Pocket WIFI) and PowerOutage Backup