Operational Risk & Resilience Oversight Lead

Manulife; Quezon City; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Manulife is seeking a Manager - Operational Risk & Resilience Oversight to bolster the second line of defense by providing independent oversight of risk domains, policies and controls across multiple businesses and geographies.

The role reports to the Head of ORRO Governance & Risk Program Oversight with matrix reporting to GWAM Segment Operational Risk Management, supporting first-line teams to ensure effective use of risk tools to identify, assess and monitor risks.

Qualifications

• 3-5 years in operational risk management or related fields such as audit or compliance.
• Broad knowledge of financial services/insurance business.
• Knowledge of operational risk domains: third party risk, business continuity, change management, disaster recovery.
• Strong analytical, critical thinking, and communication skills.

Responsibilities

• Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change Risk) and governance activities (risk and control assessments (RCSA), incidents and losses, end user computing solutions) performed by business owners.
• Evaluate and identify non-compliance with standard requirements and elevate to direct managers timely.
• Evaluate and recommend new controls where gaps have been identified
• Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines
• Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue and propose action plans.

Skills

Operational risk mgmt

Analytical skills

Communication skills

Influencing skills

MS Office

Data analytics

Self-starter

Job description

Manulife is seeking a Manager - Operational Risk & Resilience Oversight to bolster the second line of defense by providing independent oversight of risk domains, policies and controls across multiple businesses and geographies.

The role reports to the Head of ORRO Governance & Risk Program Oversight with matrix reporting to GWAM Segment Operational Risk Management, supporting first-line teams to ensure effective use of risk tools to identify, assess and monitor risks.