Hybrid Lead, Operational Risk & Resilience Oversight

Manulife; Manila; Hybrid; PHP 1,800,000 - 2,600,000; Full time

Job summary

Manulife is seeking a Manager for Operational Risk & Resilience Oversight in Manila. The role supports independent risk management across businesses to ensure effective risk controls and risk program execution.

Ideal candidates have 3–5 years in operational risk or related fields, with broad knowledge of financial services products and excellent analytical abilities. Hybrid work arrangement with a focus on cross-functional coordination and timely risk reporting.

Qualifications

• 3–5 years in operational risk management or related fields.
• Broad knowledge of financial services and insurance products.
• Knowledge of risk domains - third party risk, business continuity, change management, disaster recovery.
• Strong analytical, detail-oriented with excellent critical thinking.
• Ability to understand processes, assess risk and recommend actions.
• Results-driven with attention to quality and deadlines.
• Strong written and spoken communication; influencing skills.

Responsibilities

• Provide oversight over risk domains and governance activities by business owners.
• Evaluate non-compliance and escalate to managers.
• Recommend new controls where gaps are found.
• Review incidents and losses, perform root cause analysis and ensure corrective action plans are tracked.
• Conduct thematic reviews and propose enterprise-level action plans.

Skills

Operational risk

Analytical thinking

Communication skills

MS Office

Data analytics

Tools

Data analytics tools

Job description

Manulife is seeking a Manager for Operational Risk & Resilience Oversight in Manila. The role supports independent risk management across businesses to ensure effective risk controls and risk program execution.

Ideal candidates have 3–5 years in operational risk or related fields, with broad knowledge of financial services products and excellent analytical abilities. Hybrid work arrangement with a focus on cross-functional coordination and timely risk reporting.