Operational Risk & Controls Lead

Manulife Insurance Malaysia; Quezon City; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

Manulife is seeking an experienced Operational Risk Manager to oversee key risk and control activities across North America Retirement Operations. The role involves risk assessments, audits, control testing, and remediation with partners and leadership.

You will develop risk metrics, support governance processes, and lead corrective actions to sustain a robust control environment in a complex, global insurer setting.

Qualifications

• Experience in operational risk management, controls, or audit within governance.
• Proven ability to lead RCSAs, risk assessments, and control testing.
• Experience with CAPs, remediation tracking, and senior stakeholder communication.

Responsibilities

• Execute core elements of the Operational Risk Management Framework across units.
• Lead RCSAs, identify key risks/controls and document evidence for audits.
• Coordinate audit engagements and respond to findings with sustainable CAPs.
• Perform control testing and monitor remediation progress with business teams.
• Develop operational risk metrics, dashboards, and senior management reports.

Skills

Risk management

Audits

Controls

RCSA

Data analysis

Stakeholder management

Education

University degree

Tools

Governance tools

Job description

Manulife is seeking an experienced Operational Risk Manager to oversee key risk and control activities across North America Retirement Operations. The role involves risk assessments, audits, control testing, and remediation with partners and leadership.

You will develop risk metrics, support governance processes, and lead corrective actions to sustain a robust control environment in a complex, global insurer setting.