Operational Risk & Process Excellence Lead

MediCard Phils., Inc.; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

AIA Philippines is seeking a Business Process & Operational Risk Specialist to strengthen process governance, manage operational risk, and drive continuous improvement across Corporate Solutions. This role collaborates with Risk & Compliance, Legal, Internal Audit, Operations, Technology, and Business Development to align controls with enterprise standards.

Key focus areas include mapping and standardizing end-to-end processes, supporting risk mitigation, audit readiness, and RiCo governance.

Responsibilities

• Lead the mapping, documentation, review, and enhancement of end-to-end business process, workflows, and SOPs across Corporate Solutions.
• Facilitate process discovery sessions and workshops with business stakeholders to define operational workflows and process ownership.
• Ensure processes are standardized, documented, and aligned with governance and control requirements.
• Identify opportunities for process optimization, efficiency improvements, and workflow automation.
• Maintain centralized documentation of Corporate Solutions process maps and procedures.
• Identify, assess, and monitor operational risks across Corporate Solutions processes and activities.
• Support implementation of risk mitigation actions and controls with Risk & Compliance, Legal, Internal Audit.
• Monitor and facilitate closure of risk issues, control gaps, and incidents.
• Support the organization in strengthening risk awareness, governance, and escalation processes.
• Serve as Level 1 support for audit readiness, ensuring documentation and governance artifacts are maintained.
• Maintain documentation of maps, SOPs, controls, and governance records for internal audit and risk reviews.
• Coordinate internal audit activities, risk assessments, and control testing within Corporate Solutions.
• Track and monitor closure of audit findings and remediation actions with stakeholders.
• Act as the Corporate Solutions RiCO Champion, supporting governance with risk policies.
• Partner with Risk & Compliance and Internal Audit for control assessments and governance reviews.
• Support documentation and reporting of operational risk matters within Corporate Solutions.
• Gather and document business requirements related to operational improvements and transformation initiatives.
• Support development of business case for operational improvements and transformation.
• Contribute to transformation initiatives that enhance governance and service delivery.

Skills

Process governance

Risk management

Audit readiness

Business analysis

Transformation enablement

Job description

AIA Philippines is seeking a Business Process & Operational Risk Specialist to strengthen process governance, manage operational risk, and drive continuous improvement across Corporate Solutions. This role collaborates with Risk & Compliance, Legal, Internal Audit, Operations, Technology, and Business Development to align controls with enterprise standards.

Key focus areas include mapping and standardizing end-to-end processes, supporting risk mitigation, audit readiness, and RiCo governance.