Operational Risk & Process Excellence Specialist

AIA; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

AIA in the Philippines is seeking a Business Process & Operational Risk Specialist to strengthen governance, document SOPs, and drive continuous improvement across Corporate Solutions. You will map end-to-end processes and host discovery sessions with stakeholders.

The role partners with Risk & Compliance, Legal, Internal Audit, and Operations to implement controls, support audit readiness, track findings, and ensure regulatory alignment. Regional collaboration may apply.

Responsibilities

• Lead the mapping, documentation, review, and enhancement of end-to-end business process, workflows, and SOPs across Corporate Solutions.
• Facilitate process discovery sessions and workshops with business stakeholders to clearly define operational workflows, roles, responsibilities, and process ownership.
• Ensure that processes are standardized, documented, and aligned with enterprise governance and operational control requirements.
• Maintain and manage centralized documentation of Corporate Solutions process maps and operational procedures.
• Identify, assess, and monitor operational risks across Corporate Solutions processes and operational activities.
• Support implementation of risk mitigation actions and operational controls in coordination with Risk & Compliance, Legal, and Internal Audit teams.
• Monitor and facilitates closure of risk issues, control gaps, and operational incidents.
• Serves as Level 1 (First Line of Defense) support for audit readiness, ensuring process documentation, control evidence, and governance artifacts are maintained and readily available.
• Maintain organized documentation of process maps, SOPs, operational controls, and governance records to support internal audit and risk reviews.
• Support coordination of internal audit activities, risk assessments, and control testing within Corporate Solutions.
• Track and monitor closure of audit findings, control remediation plan, and risk mitigation actions in collaboration with relevant stakeholders.
• Act as the Corporate Solutions RiCO Champion, supporting adherence to enterprise operational risk policies and governance frameworks.
• Partner with Risk & Compliance and Internal Audit teams to support control assessments, governance reviews, and risk reporting requirements.
• Support documentation and reporting of operational risk matters and governance initiatives within Corporate Solutions.
• Gather and document business requirements related to operational improvements, digital transformation initiatives, and process automation opportunities.
• Support development of business case for operational improvements and transformation initiatives.
• Contribute to transformation initiatives that enhance operational scalability, governance, and service delivery efficiency.

Job description

AIA in the Philippines is seeking a Business Process & Operational Risk Specialist to strengthen governance, document SOPs, and drive continuous improvement across Corporate Solutions. You will map end-to-end processes and host discovery sessions with stakeholders.

The role partners with Risk & Compliance, Legal, Internal Audit, and Operations to implement controls, support audit readiness, track findings, and ensure regulatory alignment. Regional collaboration may apply.