CS Business Process & Operational Risk Specialist

AIA; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

AIA in the Philippines is seeking a Business Process & Operational Risk Specialist to strengthen governance, document SOPs, and drive continuous improvement across Corporate Solutions. You will map end-to-end processes and host discovery sessions with stakeholders.

The role partners with Risk & Compliance, Legal, Internal Audit, and Operations to implement controls, support audit readiness, track findings, and ensure regulatory alignment. Regional collaboration may apply.

Responsibilities

• Lead the mapping, documentation, review, and enhancement of end-to-end business process, workflows, and SOPs across Corporate Solutions.
• Facilitate process discovery sessions and workshops with business stakeholders to clearly define operational workflows, roles, responsibilities, and process ownership.
• Ensure that processes are standardized, documented, and aligned with enterprise governance and operational control requirements.
• Maintain and manage centralized documentation of Corporate Solutions process maps and operational procedures.
• Identify, assess, and monitor operational risks across Corporate Solutions processes and operational activities.
• Support implementation of risk mitigation actions and operational controls in coordination with Risk & Compliance, Legal, and Internal Audit teams.
• Monitor and facilitates closure of risk issues, control gaps, and operational incidents.
• Serves as Level 1 (First Line of Defense) support for audit readiness, ensuring process documentation, control evidence, and governance artifacts are maintained and readily available.
• Maintain organized documentation of process maps, SOPs, operational controls, and governance records to support internal audit and risk reviews.
• Support coordination of internal audit activities, risk assessments, and control testing within Corporate Solutions.
• Track and monitor closure of audit findings, control remediation plan, and risk mitigation actions in collaboration with relevant stakeholders.
• Act as the Corporate Solutions RiCO Champion, supporting adherence to enterprise operational risk policies and governance frameworks.
• Partner with Risk & Compliance and Internal Audit teams to support control assessments, governance reviews, and risk reporting requirements.
• Support documentation and reporting of operational risk matters and governance initiatives within Corporate Solutions.
• Gather and document business requirements related to operational improvements, digital transformation initiatives, and process automation opportunities.
• Support development of business case for operational improvements and transformation initiatives.
• Contribute to transformation initiatives that enhance operational scalability, governance, and service delivery efficiency.

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• The Business Process & Operational Risk Specialist is responsible for strengthening process governance, operational risk management, and continuous improvement initiatives across Corporate Solutions. The role ensures that business processes, workflows, and standard operating procedures are clearly defined, documented, optimized, and aligned with enterprise risk and control standards.
• The position will support the Corporate Solutions Digital Transformation agenda by facilitating process standardization, operational efficiency, risk mitigation, and governance alignment across key business operations. The role will also serve as the Corporate Solutions RICO Champion – Risk & Compliance (RiCo), helping monitor operational risks and supporting remediation of identified control gaps in collaboration with relevant stakeholders.
• The role also supports audit readiness and first-line-of-defense responsibilities, ensuring that Corporate Solutions maintains appropriate documentation, process controls, and operational governance required for internal audit, risk reviews, and regulatory compliance.
• The role also supports Corporate Solutions operations within the organization, working closely with cross-functional teams including Risk & Compliance, Legal, Internal Audit, Operations, Technology, and Business Development units. The role may collaborate with regional teams or external partners where required to support transformation initiatives, governance alignment, and operational risk management.

1. Business Process Management & Process Governance (35%)

• Lead the mapping, documentation, review, and enhancement of end-to-end business process, workflows, and Standards Operating Procedures (SOPs) across Corporate Solutions.
• Facilitate process discovery sessions and workshops with business stakeholders to clearly define operational workflows, roles, responsibilities, and process ownership.
• Ensure that processes are standardized, documented, and aligned with enterprise governance and operational control requirements.
• Maintain and manage centralized documentation of Corporate Solutions process maps and operational procedures.

2. Operational Risk Management & Control Oversight (25%)

• Identify, assess, and monitor operational risks across Corporate Solutions processes and operational activities.
• Support implementation of risk mitigation actions and operational controls in coordination with Risk & Compliance, Legal, and Internal Audit teams.
• Monitor and facilitates closure of risk issues, control gaps, and operational incidents

3. Audit Readiness & First-Line-of-Defense Support (20%)

• Serves as Level 1 (First Line of Defense) support for audit readiness, ensuring process documentation, control evidence, and governance artifacts are maintained and readily available.
• Maintain organized documentation of process maps, SOPs, operational controls, and governance records to support internal audit and risk reviews.
• Support coordination of internal audit activities, risk assessments, and control testing within Corporate Solutions.
• Track and monitor closure of audit findings, control remediation plan, and risk mitigation actions in collaboration with relevant stakeholders.

4. Risk Governance & Compliance Coordination (10%)

• oAct as the Corporate Solutions RICO Champion, supporting adherence to enterprise operational risk policies and governance frameworks.
• Partner with Risk & Compliance and Internal Audit teams to support control assessments, governance reviews, and risk reporting requirements.
• Support documentation and reporting of operational risk matters and governance initiatives within Corporate Solutions.

5. Business Analysis & Transformation Enablement (10%)

• oGather and document business requirements related to operational improvements, digital transformation initiatives, and process automation opportunities.
• Support development of business case for operational improvements and transformation initiatives.
• Contribute to transformation initiatives that enhance operational scalability, governance, and service delivery efficiency.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.