Operational Risk & Process Excellence Specialist

AIA; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

AIA is seeking a Business Process & Operational Risk Specialist to strengthen process governance, manage operational risk, and support governance across Corporate Solutions. You will drive documentation, standardization, and control activities with cross-functional teams to ensure audit readiness and regulatory compliance.

Responsibilities include leading SOP development, risk monitoring, and collaboration with Risk & Compliance, Legal, Internal Audit, and Technology teams to enable

Qualifications

• Must be able to map and optimize end-to-end business processes.

Responsibilities

• Lead the mapping, documentation, review, and enhancement of end-to-end business process, workflows, and SOPs across Corporate Solutions.
• Facilitate process discovery sessions and workshops with business stakeholders to clearly define operational workflows, roles, responsibilities, and process ownership.
• Identify opportunities for process optimization, operational efficiency improvements, and workflow automation.
• Maintain and manage centralized documentation of Corporate Solutions process maps and operational procedures.
• Identify, assess, and monitor operational risks across Corporate Solutions processes and operational activities.
• Support implementation of risk mitigation actions and operational controls in coordination with Risk & Compliance, Legal, and Internal Audit teams.
• Monitor and facilitates closure of risk issues, control gaps, and operational incidents.
• Support organization in strengthening risk awareness, governance, and adherence to escalation processes.
• Serves as Level 1 (First Line of Defense) support for audit readiness, ensuring process documentation, control evidence, and governance artifacts are maintained and readily available.
• Maintain organized documentation of process maps, SOPs, operational controls, and governance records to support internal audit and risk reviews.
• Support coordination of internal audit activities, risk assessments, and control testing within Corporate Solutions.
• Track and monitor closure of audit findings, control remediation plan, and risk mitigation actions in collaboration with relevant stakeholders.
• Act as the Corporate Solutions RiCO Champion, supporting adherence to enterprise operational risk policies and governance frameworks.
• Partner with Risk & Compliance and Internal Audit teams to support control assessments, governance reviews, and risk reporting requirements.
• Support documentation and reporting of operational risk matters and governance initiatives within Corporate Solutions.
• Gather and document business requirements related to operational improvements, digital transformation initiatives, and process automation opportunities.
• Support development of business case for operational improvements and transformation initiatives.
• Contribute to transformation initiatives that enhance operational scalability, governance, and service delivery efficiency.

Skills

Operational risk management

Process governance

Stakeholder collaboration

Audit readiness

Tools

SOP documentation tools

Job description

AIA is seeking a Business Process & Operational Risk Specialist to strengthen process governance, manage operational risk, and support governance across Corporate Solutions. You will drive documentation, standardization, and control activities with cross-functional teams to ensure audit readiness and regulatory compliance.

Responsibilities include leading SOP development, risk monitoring, and collaboration with Risk & Compliance, Legal, Internal Audit, and Technology teams to enable