Operational Risk & Process Transformation Specialist

AIA Hong Kong and Macau; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

AIA Hong Kong and Macau in Makati seeks a CS Business Process & Operational Risk Specialist to strengthen process governance and drive continuous improvement across Corporate Solutions. You will document SOPs, map end-to-end processes, and align with enterprise risk standards.

The role supports the Digital Transformation agenda, facilitates governance across cross-functional teams, and acts as the RiCo champion for risk remediation and audit readiness.

Qualifications

• Experience in process mapping, SOPs, and governance across enterprise functions.
• Ability to identify risk indicators and support remediation activities.
• Collaboration with Risk & Compliance, Legal, Internal Audit and Operations.

Responsibilities

• Strengthen process governance and optimize SOPs across Corporate Solutions.
• Monitor operational risks and support risk-mitigation actions.
• Support audit readiness and keep governance artifacts organized.
• Act as RiCo champion, coordinating with Risk & Compliance and Internal Audit.
• Gather business requirements for transformation and automation initiatives.

Skills

Process governance

Operational risk management

Business analysis

Job description

AIA Hong Kong and Macau in Makati seeks a CS Business Process & Operational Risk Specialist to strengthen process governance and drive continuous improvement across Corporate Solutions. You will document SOPs, map end-to-end processes, and align with enterprise risk standards.

The role supports the Digital Transformation agenda, facilitates governance across cross-functional teams, and acts as the RiCo champion for risk remediation and audit readiness.