Operational Change Lead - Transformation & Deployment

Foundever; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Foundever is seeking a dynamic Operator Change Lead to steer transformation initiatives within live operations, ensuring minimal disruption and maximum impact across client programmes. You will bridge transformation teams with frontline service delivery, develop practical plans, manage change managers on site, and collaborate with WFM, L&D, and deployment teams to ensure readiness and go-live success.

The role demands strong leadership, risk mitigation, and the ability to translate high-level

Qualifications

• Experience driving change and embedding new ways of working at scale in a live service environment.
• Ability to translate transformation initiatives into practical operational plans.
• 3+ years working in Consulting, Systems Integrators, or CX BPO organisations in a change function.

Responsibilities

• Act as a key operational change lead for deployment of transformation initiatives, converting programme-level change into executable operational plans.
• Develop understanding of initiatives to identify impacts, dependencies, risks, and readiness gaps across people, process, technology, and performance.
• Manage Operational Change Managers and provide line management, upskilling, and escalation points.

Skills

Change management

Operational delivery

Stakeholder engagement

Leadership

Job description

Foundever is seeking a dynamic Operator Change Lead to steer transformation initiatives within live operations, ensuring minimal disruption and maximum impact across client programmes. You will bridge transformation teams with frontline service delivery, develop practical plans, manage change managers on site, and collaborate with WFM, L&D, and deployment teams to ensure readiness and go-live success.

The role demands strong leadership, risk mitigation, and the ability to translate high-level