Senior Operations Leader - Client-Focused Ops & Growth

Foundever®; Makati; Presencial; PHP 2.000.000 - 4.000.000; Jornada completa

Descripción de la vacante

Foundever® is seeking a Senior Operations Manager to oversee end-to-end operations, manage client relationships, and drive efficiency across divisions. You will lead budgeting, cost control, and continuous improvement initiatives while mentoring Account Managers and aligning with strategic direction.

The role emphasizes senior-level leadership in a fast-paced environment, with responsibility for performance, pricing considerations, and program delivery across regional client engagements.

Formación

• Bachelor’s degree in Business Administration, Management, Finance or equivalent.
• Minimum 8–10 years of progressive leadership experience in operations management.
• At least 2 years at a senior management level handling large teams.
• Proven experience in financial services or banking operations (BPO/Shared Services preferred).
• Experience managing executive-level client relationships, including contracts and SLAs.
• Strong budget, cost control and process improvement capabilities.

Responsabilidades

• Oversee end-to-end operations across divisions, ensuring alignment and quality service.
• Manage client relationships, performance metrics, and cost controls.
• Communicate progress, issues, and costs with executives and clients.
• Plan and administer division budgets; monitor costs and variances.
• Lead and develop Account Managers; provide mentoring and career paths.
• Design and implement productivity and quality programs for continuous improvement.
• Ensure standardized processes and effective implementation of client programs.
• Negotiate service levels and staffing with client teams to meet business needs.

Conocimientos

Leadership

Client management

Budget management

Process improvement

People leadership

Communication skills

Analytical skills

Strategic planning

Contract negotiations

Financial services familiarity

Educación

Bachelor's degree

Descripción del empleo

Foundever® is seeking a Senior Operations Manager to oversee end-to-end operations, manage client relationships, and drive efficiency across divisions. You will lead budgeting, cost control, and continuous improvement initiatives while mentoring Account Managers and aligning with strategic direction.

The role emphasizes senior-level leadership in a fast-paced environment, with responsibility for performance, pricing considerations, and program delivery across regional client engagements.