Operational Change Leader: Deployment & Adoption

Foundever®; Metro Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Foundever® in Metro Manila, Philippines, seeks an Operational Change Lead to translate transformation programmes into practical live-ops delivery. You will drive deployment readiness, partner with frontline teams, and ensure change initiatives are embedded with minimal disruption.

You will manage change activities, collaborate with WFM, L&D, and operational leaders, and oversee risk, communications, and post-go-live stabilisation to achieve measurable improvements in service performance.

Qualifications

• Experience driving change in live service environments.
• Ability to identify risks and mitigate disruption.
• Experience in large-scale operations, preferably telecom.

Responsibilities

• Act as a key operational change lead for deployment of transformation initiatives; translate plans into practical delivery.
• Develop understanding of each initiative to identify impacts, risks and readiness gaps across people, process, tech and performance.
• Manage Operational Change Managers and provide escalation point when needed.
• Partner with Operator Experience Pods to tailor initiatives to client reality; ensure change is realistic and achievable.
• Collaborate with WFM to assess impacts on forecasting, scheduling, and capacity.
• Define training requirements with Learning & Development to prepare teams ahead of go-live.
• Lead deployment activities, including readiness assessments, cutover planning and go-live execution.
• Monitor adoption and post-go-live performance; coordinate corrective actions as needed.

Skills

Change management

Operational leadership

Stakeholder engagement

Cross-functional collaboration

Job description

Foundever® in Metro Manila, Philippines, seeks an Operational Change Lead to translate transformation programmes into practical live-ops delivery. You will drive deployment readiness, partner with frontline teams, and ensure change initiatives are embedded with minimal disruption.

You will manage change activities, collaborate with WFM, L&D, and operational leaders, and oversee risk, communications, and post-go-live stabilisation to achieve measurable improvements in service performance.