Strategic Operations Leader for Client Success & Efficiency

Foundever®; Pasig; Presencial; PHP 900.000 - 1.700.000; Jornada completa

Descripción de la vacante

Foundever is seeking an Operations Manager to serve as a key operational and strategic partner to the Senior Manager, Account Operations, driving client satisfaction, contractual performance, and profitability. You will bridge client expectations with day-to-day operations to ensure aligned KPIs, contract compliance, accurate financial management, and a highly engaged team across the program.

You will lead continuous improvement initiatives, manage end-to-end service delivery, oversee budget

Formación

• 5-7 years in BPO or contact center operations with 2-3 years in an Operations Manager role.
• Experience managing multi-team or large-scale programs.
• Strong proficiency in tracking budgets, invoicing, and revenue forecasting.
• Proven ability to lead, coach, and develop frontline leaders.

Responsabilidades

• Strategic client partnership and governance across client and internal leadership.
• Oversee daily operations and ensure metrics and program launches.
• Manage budgets, GP targets, and revenue forecasting with tight variance.
• Mentor Account Supervisors and Team Leaders; drive engagement and retention.

Conocimientos

Strategic partnership

Operational leadership

Financial management

People leadership

SLA management

Communication

Forecasting analytics

Educación

Bachelor's degree in Business Administration

Descripción del empleo

Foundever is seeking an Operations Manager to serve as a key operational and strategic partner to the Senior Manager, Account Operations, driving client satisfaction, contractual performance, and profitability. You will bridge client expectations with day-to-day operations to ensure aligned KPIs, contract compliance, accurate financial management, and a highly engaged team across the program.

You will lead continuous improvement initiatives, manage end-to-end service delivery, oversee budget