Operation Supervisor

Boss Cargo Express Freight Services Inc.

Lapu-Lapu

On-site

PHP 360,000 - 600,000

Full time

3 days ago

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Benefits offered by this job

Additional Leave (10 - SL, 10 VL, 8-BL

Quarterly Profit-Sharing

Opportunity to travel (Luzon, Visayas,

Job summary

Boss Cargo Express Freight Services Inc. Cebu is seeking an Operations Supervisor to lead the Cebu branch’s daily logistics, oversee frontline staff, and ensure timely pickup, sorting, and delivery of shipments.

You’ll monitor KPIs, optimize processes, and coordinate with Sales, Customer Experience, Finance, and Head Office to uphold service commitments. The role requires a Bachelor’s degree in a related field, 2–3 years in logistics, and proven supervisory experience.

Qualifications

Bachelor's degree in Logistics, Supply Chain Management, Operations Management, Business Administration, or a related field.
2–3 years of relevant experience in logistics, freight forwarding, transportation, warehousing, or related operations.
Preferably with at least 1 year of supervisory or team leadership experience.
Strong understanding of logistics, delivery, and branch operations.
Experience in supervising frontline employees and managing daily operational activities.
Strong problem-solving, decision-making, and coordination skills.
Good analytical and reporting skills.
Good written and verbal communication skills.
Proficient in Microsoft Office, particularly Excel and Word.
Highly organized, detail-oriented, and results-driven.
Able to work under pressure and handle multiple operational priorities.
Willing to work in a fast‑paced logistics environment and extend working hours when operational requirements demand it.

Responsibilities

Supervise and oversee the day-to-day operations of the Cebu branch.
Ensure the timely and efficient execution of pick-up, receiving, sorting, dispatching, delivery, and other operational activities.
Assign and distribute daily workloads to drivers, helpers, custodians, and other operations personnel.
Monitor shipment movement, pending transactions, delivery status, and operational exceptions.
Ensure all operational transactions are properly encoded and updated in the company's systems.
Ensure the proper and consistent utilization of CERRO V5 and other operational tools.
Monitor vehicle, equipment, and other operational resources to ensure availability and proper utilization.
Ensure that shipments are properly handled, secured, documented, and accounted for throughout the operational process.

Skills

Leadership

Operations management

Team supervision

Excel

Communication

Education

Bachelor's degree in Logistics/Supply Chain/Operations/Business Administration

Tools

Excel

Word

Job description

Ready to rise?

At Boss Cargo Express, we believe that leadership is built through experience, accountability, and the willingness to keep improving.

We are looking for an Operations Supervisor – Cebu who is ready to lead our frontline operations, develop people, solve operational challenges, and make sure every shipment and customer commitment is handled with excellence.

If you're ready to take ownership, lead a team, and grow your career in the logistics industry, this could be your next step.

What You'll Do

Daily Operations

Supervise and oversee the day-to-day operations of the Cebu branch.
Ensure the timely and efficient execution of pick-up, receiving, sorting, dispatching, delivery, and other operational activities.
Assign and distribute daily workloads to drivers, helpers, custodians, and other operations personnel.
Monitor shipment movement, pending transactions, delivery status, and operational exceptions.
Ensure all operational transactions are properly encoded and updated in the company's systems.
Ensure the proper and consistent utilization of CERRO V5 and other operational tools.
Monitor vehicle, equipment, and other operational resources to ensure availability and proper utilization.
Ensure that shipments are properly handled, secured, documented, and accounted for throughout the operational process.

Team Leadership

Lead, supervise, coach, and motivate the Cebu Operations team.
Provide clear instructions and expectations to team members.
Monitor employee attendance, punctuality, productivity, performance, and compliance with company policies.
Conduct regular coaching and feedback sessions to address performance and behavioral concerns.
Identify employee skill and performance gaps and recommend appropriate training or development interventions.
Foster teamwork, discipline, accountability, and a customer-focused culture.
Serve as a role model of Boss Cargo Express' values and standards.

Operational Performance

Monitor operational KPIs, productivity, delivery performance, and service quality.
Ensure that daily operational targets and service standards are achieved.
Identify delays, bottlenecks, recurring problems, and other operational issues.
Take immediate corrective action within the scope of authority and **escalate** critical concerns to the Assistant Operations Manager or Operations Manager.
Prepare and submit accurate daily, weekly, and monthly operational reports.
Monitor manpower utilization and recommend adjustments based on operational requirements.
Support initiatives focused on improving productivity, efficiency, service quality, and cost management.

Customer & Cross-Functional Coordination

Coordinate with Sales, Customer Experience, Finance, Head Office, and other departments regarding operational requirements and concerns.
Assist in resolving delivery issues, shipment exceptions, customer complaints, and other operational concerns.
Ensure timely updates and proper communication regarding delayed, pending, or problematic shipments.
Support Sales and Customer Experience teams in addressing customer requirements and service commitments.
Maintain professional working relationships with customers, suppliers, drivers, and other external stakeholders.

Safety, Compliance & Accountability

Ensure compliance with company policies, SOPs, safety procedures, and operational standards.
Monitor the proper implementation of workplace safety and security practices.
Ensure proper documentation and reporting of accidents, incidents, shipment damages, losses, and other irregularities.
Ensure proper accountability and handling of company assets, equipment, vehicles, and shipment-related resources.
Maintain a clean, safe, organized, and productive operational workplace.
Immediately report significant operational, safety, security, or compliance concerns to management.

What We're Looking For

Bachelor's degree in Logistics, Supply Chain Management, Operations Management, Business Administration, or a related field.
At least 2–3 years of relevant experience in logistics, freight forwarding, transportation, warehousing, or related operations.
Preferably with at least 1 year of supervisory or team leadership experience.
Strong understanding of logistics, delivery, and branch operations.
Experience in supervising frontline employees and managing daily operational activities.
Strong problem-solving, decision-making, and coordination skills.
Good analytical and reporting skills.
Good written and verbal communication skills.
Proficient in Microsoft Office, particularly Excel and Word.
Highly organized, detail-oriented, and results-driven.
Able to work under pressure and handle multiple operational priorities.
Willing to work in a fast‑paced logistics environment and extend working hours when operational requirements demand it.

You will have the opportunity to: Lead People. Improve Processes. Serve Customers. Drive Results.

You will work closely with different teams and gain broader exposure to the business while developing the leadership, operational, and decision-making skills needed for your next career level.

Additional Leave (10 - SL, 10 VL and 8 Bereavement Leave)
Quarterly Profit-Sharing
Opportunity to travel (Luzon, Visayas and Mindanao)
Mandatory Benefits (SSS, PhilHealth, Pag-IBIG).
Company Events (Ultimate Bonding Experience, Sport-Fest, Anniversary, and Year-End Party)
Paid-Training
Opportunity for Promotion
Pay raise
Company Year-End Gifts
This isn’t a place where you’ll be stuck in a box. As a startup, we have tons of room for internal promotions and career development.
You’ll get the training you need to be successful whether it’s learning new sales techniques, bettering your logistics knowledge, or leveling up your leadership skills.