Assistant Operations Manager

Boss Cargo Express Freight Services Inc.; Cebu City; On-site; PHP 550,000 - 850,000; Full time

Benefits offered by this job

Additional Leave (10 SL, 10 VL, 8 Bere

Bereavement Leave

Quarterly Profit-Sharing

Travel opportunities (Luzon, Visayas,

Job summary

Boss Cargo Express Freight Services Inc. in Cebu is seeking an Assistant Operations Manager to lead the Cebu branch, optimize logistics, and drive process improvements.

You will manage day-to-day operations, coordinate with Manila Head Office, and ensure service standards are met. Ideal candidates have 3–5 years in logistics or related operations, with 1–2 years in supervision, strong leadership, and excellent communication.

Qualifications

• Bachelor's degree in Operations Management, Business Administration, Logistics, Supply Chain Management, or related field.
• 3–5 years of relevant experience in logistics, freight forwarding, transportation, warehousing, or related operations.
• Preferably 1–2 years of supervisory or team leadership experience.
• Strong understanding of logistics and delivery operations.
• Experience managing people, schedules, operational performance, and day-to-day branch activities.
• Strong problem-solving and decision-making skills.
• Good analytical and reporting skills.
• Strong communication and coordination skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Willing to work in a fast-paced and highly dynamic logistics environment.
• Willing to work beyond regular hours when operational requirements demand it.

Responsibilities

• Assist in managing and overseeing day-to-day operations of the Cebu branch.
• Ensure efficient and timely execution of pick-up, delivery, receiving, dispatching, sorting, and other operational activities.
• Monitor operational performance and ensure compliance with company policies, procedures, and service standards.
• Coordinate between Cebu Operations, Manila Head Office, Sales, Customer Experience, Finance, and other departments.
• Monitor shipment movement, delivery performance, pending transactions, and operational concerns.
• Identify operational issues and implement corrective and preventive actions.
• Ensure proper encoding, updating, and monitoring of operational transactions in the systems.
• Monitor implementation and use of CERRO V5 and other operational tools.
• Assist in managing manpower, work schedules, workload distribution, and requirements.
• Ensure assets are properly utilized and maintained.

Skills

Leadership & People Management

Logistics & Operations

Problem Solving

Analytical Skills

Communication

Education

Bachelor's degree in Operations Management, Business Administration, Logistics, Supply Chain Management, or related field

Tools

MS Excel

MS Word

Job description

Ready to grow?

At Boss Cargo Express, we believe that great leaders are developed through experience, continuous learning, and meaningful opportunities to make an impact.

As we continue to grow, we are looking for an Assistant Operations Manager – Cebu who is ready to take on greater responsibility, lead people, improve operations, and help shape the next chapter of our business.

If you're someone who enjoys solving problems, developing people, improving processes, and making things happen, this could be your next step.

What You'll Do:

Operations Management

• Assist in managing and overseeing day-to-day operations of the Cebu branch.
• Ensure the efficient and timely execution of pick-up, delivery, receiving, dispatching, sorting, and other operational activities.
• Monitor operational performance and ensure compliance with company policies, procedures, and service standards.
• Ensure proper coordination between Cebu Operations, Manila Head Office, Sales, Customer Experience, Finance, and other concerned departments.
• Monitor shipment movement, delivery performance, pending transactions, and operational concerns.
• Identify operational issues and implement appropriate corrective and preventive actions.
• Ensure proper and timely encoding, updating, and monitoring of operational transactions in the company's systems.
• Monitor the proper implementation and utilization of CERRO V5 and other operational tools and systems.
• Assist in managing manpower, work schedules, workload distribution, and operational requirements.
• Ensure that operational resources, equipment, vehicles, and other company assets are properly utilized and maintained.

People Leadership & Development

• Assist in leading, coaching, and developing the Cebu Operations team.
• Provide clear direction and guidance to supervisors, drivers, helpers, custodians, and other operations personnel.
• Monitor employee performance, attendance, productivity, and compliance with company policies.
• Identify employee capability and performance gaps and coordinate appropriate coaching or training interventions.
• Promote teamwork, accountability, discipline, and a customer-focused culture.
• Support employee engagement and development initiatives under the Boss University program.
• Serve as a role model of the company's core values and expected leadership behaviors.

Performance & Continuous Improvement

• Monitor key operational performance indicators and recommend actions to improve productivity, service quality, and efficiency.
• Analyze operational data and reports to identify trends, recurring issues, and opportunities for improvement.
• Develop and implement practical solutions to improve operational processes.
• Ensure compliance with operational KPIs, service-level requirements, and company standards.
• Participate in process improvement and cost-control initiatives.
• Prepare regular operational reports and updates for management.
• Escalate critical operational concerns and provide timely recommendations to management.

Customer & Cross-Functional Coordination

• Work closely with Sales and Customer Experience teams to ensure customer requirements are properly addressed.
• Assist in resolving operational concerns, delivery issues, shipment exceptions, and customer complaints.
• Ensure timely communication and coordination regarding delayed, pending, or problematic shipments.
• Build strong working relationships with internal departments, customers, suppliers, and other stakeholders.
• Represent Boss Cargo Express professionally when dealing with clients and external partners.

Compliance, Safety & Risk Management

• Ensure compliance with company policies, operational procedures, safety standards, and applicable regulations.
• Monitor proper implementation of safety and security protocols within the branch.
• Ensure proper documentation and reporting of incidents, accidents, losses, damages, and other operational irregularities.
• Assist in maintaining a safe, organized, and productive workplace.
• Ensure proper handling and accountability of company assets and shipment-related resources.

What We're Looking For

• Bachelor's degree in Operations Management, Business Administration, Logistics, Supply Chain Management, or a related field.
• At least 3–5 years of relevant experience in logistics, freight forwarding, transportation, warehousing, or related operations.
• Preferably with 1–2 years of supervisory or team leadership experience.
• Strong understanding of logistics and delivery operations.
• Experience managing people, schedules, operational performance, and day-to-day branch activities.
• Strong problem-solving and decision-making skills.
• Good analytical and reporting skills.
• Strong communication and coordination skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Willing to work in a fast-paced and highly dynamic logistics environment.
• Willing to work beyond regular hours when operational requirements demand it.
• Results-oriented, accountable, proactive, and people-focused.

Why Join Us?

You will have the opportunity to: Lead People. Improve Processes. Serve Customers. Drive Results.

You will work closely with different teams and gain broader exposure to the business while developing the leadership, operational, and decision-making skills needed for your next career level.

• Additional Leave (10 - SL, 10 VL and 8 Bereavement Leave)
• Quarterly Profit-Sharing
• Opportunity to travel (Luzon, Visayas and Mindanao)
• Mandatory Benefits (SSS, PhilHealth, Pag-IBIG).
• Company Events (Ultimate Bonding Experience, Sport-Fest, Anniversary, and Year-End Party)
• Paid-Training
• Opportunity for Promotion
• Pay raise
• Company Year-End Gifts
• This isn’t a place where you’ll be stuck in a box. As a startup, we have tons of room for internal promotions and career development.
• You’ll get the training you need to be successful whether it’s learning new sales techniques, bettering your logistics knowledge, or leveling up your leadership skills.

Join Boss Cargo Express and be part of our journey toward building a stronger, smarter, and more people-centered logistics organization.

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