Operation Executive

Country City Investments Pte Ltd; Santo Niño 1st; On-site; PHP 2,754,000 - 4,958,000; Full time

Job summary

Country City Investments Pte Ltd in Singapore is seeking a Precinct Operations Executive to be the operational backbone of a large-scale lifestyle precinct opening in 2027, focusing on tenants, maintenance, and supplier coordination.

You will manage onboarding, be the first contact for tenants, supervise day-to-day site operations, and work with vendors to keep facilities compliant and well-run. English communication and hands-on field work are essential.

Qualifications

• 3–5 years of facilities management or property operations experience.
• Strong communication in English; professional tenant interactions.
• Experience coordinating maintenance and vendors.
• Familiarity with heritage or conservation buildings preferred.
• Understanding of building systems at an operational level.
• Experience in lifestyle precincts or mixed-use developments preferred.

Responsibilities

• Serve as the primary point of contact for tenants on operational matters — unit handovers, defect reporting, maintenance requests, access, utilities, and general queries.
• Guide new tenants through onboarding — house rules, waste management, loading bay protocols, access hours, and facility usage.
• Conduct regular walkthroughs of tenant units to identify and flag issues early.
• Coordinate and follow up on defects and maintenance requests with vendors or contractors.
• Maintain a clear tenant communications log — every query raised and resolution tracked.
• Oversee day-to-day precinct operations — common areas, landscape, amenities, utilities, and shared facilities.
• Coordinate with external contractors, vendors, and service providers for maintenance and repairs.
• Monitor and manage service contracts — ensure work is scheduled, to standard, and within budget.
• Maintain an asset register with equipment, maintenance schedules, and service histories.
• Prepare monthly operations reports covering maintenance status and issues.

Skills

Tenant relations

Operational onboarding

Maintenance coordination

Vendor management

Asset management

Reporting

House rules & waste mgmt

On-site supervision

Communication

Job description

About the role

A Precinct Operations Executive serves as the operational backbone of a lifestyle precinct — the first point of contact for tenants on all operational matters, and the person who ensures the day-to-day running of the site is smooth, professional, and well-coordinated. Your primary focus is an upcoming large-scale lifestyle and heritage precinct, opening in early 2027. You will also support operations across a broader portfolio of lifestyle and heritage properties as required.

Key responsibilities

• Serve as the primary point of contact for all tenants on operational matters — unit handovers, defect reporting, maintenance requests, access, utilities, and general operational queries
• Guide new tenants through the operational onboarding process — familiarising them with house rules, waste management procedures, loading bay protocols, access hours, and facility usage
• Conduct regular walkthroughs of tenant units to identify and proactively flag maintenance or operational issues before they elevate
• Coordinate and follow up on all tenant-reported defects and maintenance requests, ensuring timely resolution by the relevant vendors or contractors
• Maintain a clear and organised tenant communications log — every query raised and every resolution tracked
• Oversee the day-to-day operational condition of the precinct — common areas, landscape, amenities, utilities, and shared facilities across all buildings
• Coordinate with external contractors, vendors, and service providers for routine maintenance, ad-hoc repairs, and scheduled servicing
• Monitor and manage service contracts — ensuring work is carried out on schedule, to standard, and within budget
• Maintain an up-to-date asset register covering all facility equipment, maintenance schedules, and service histories
• Prepare monthly operations reports covering maintenance status, outstanding defects, contractor performance, and operational issues

About you

• 3–5 years of experience in facilities management, property operations, or building management — commercial, retail, F&B, or lifestyle properties preferred
• Solid understanding of building systems — M&E, plumbing, electrical, ACMV — at an operational level
• Strong people skills — able to manage tenant relationships with patience, professionalism, and a service-first mindset
• Highly organised with strong follow-through — the kind of person who never lets a request fall through the cracks
• Comfortable working independently on the ground without daily supervision
• Proficient in written and spoken English; able to communicate clearly with tenants, contractors, and management
• Prior experience managing operations within a lifestyle precinct, heritage property, F&B cluster, or mixed-use development (preferred)
• Familiarity with heritage or conservation building stock and the operational considerations they carry (preferred)
• Experience managing external contractors and service providers (preferred)
• Basic knowledge of relevant Singapore regulatory requirements — FSSD, BCA, NEA (preferred)