Onsite Workforce Scheduler – Forecasting & Shifts

Gratitude Philippines; Davao City; On-site; PHP 274,000 - 328,000; Full time

Job summary

Gratitude Philippines is seeking a Workforce Management Scheduler to build and maintain shift schedules that match forecasted demand. You will handle shift bids and schedule changes to ensure reliable coverage and cost efficiency.

This onsite role collaborates closely with operations teams to keep staffing aligned. The ideal candidate has at least 1 year of WFM scheduling experience, strong Excel skills, and knowledge of forecasting and capacity planning.

Qualifications

• 1+ year of experience in WFM scheduling.
• Intermediate to advanced Excel skills.
• Knowledge of forecasting and capacity planning concepts.
• Strong attention to detail and organizational skills.
• Willing to work onsite on a shifting schedule.

Responsibilities

• Develop and maintain employee schedules based on forecasted demand.
• Manage shift bids, schedule adjustments, and updates.
• Ensure optimal staffing coverage while minimizing costs.
• Coordinate closely with operations teams.

Skills

Excel Skills

Forecasting

Capacity planning

Attention to detail

Organizational skills

WFM scheduling

Job description

Gratitude Philippines is seeking a Workforce Management Scheduler to build and maintain shift schedules that match forecasted demand. You will handle shift bids and schedule changes to ensure reliable coverage and cost efficiency.

This onsite role collaborates closely with operations teams to keep staffing aligned. The ideal candidate has at least 1 year of WFM scheduling experience, strong Excel skills, and knowledge of forecasting and capacity planning.