Scheduler – Workforce Scheduler

Gratitude Philippines; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Gratitude Philippines is seeking a Workforce Scheduler to create and manage employee schedules that align staffing with forecasted business demand. This on-site role in Davao involves developing schedules, managing shift bids, and ensuring coverage across all shifts while coordinating with Operations and WFM teams.

The ideal candidate has at least 1 year in WFM Scheduling, preferably in a BPO setting, with strong Excel skills and familiarity with scheduling tools.

Qualifications

• Minimum 1 year of experience in Workforce Management (WFM) Scheduling.
• BPO experience in Workforce Management Scheduling is preferred.
• Practical understanding of workforce scheduling and staffing coverage.
• Knowledge of forecasting and capacity planning concepts.

Responsibilities

• Develop and maintain employee schedules based on forecasts and business needs.
• Manage shift bids, schedule adjustments, changes and updates.
• Ensure appropriate staffing coverage across shifts and periods.
• Monitor staffing requirements and adjust schedules according to forecasted demand.
• Coordinate with Operations and WFM teams to address staffing needs.
• Maintain scheduling records and ensure timely updates.
• Identify scheduling gaps and coordinate adjustments with stakeholders.
• Support adherence to scheduling processes and communicate schedules clearly.

Skills

Workforce Scheduling

Forecasting

Capacity Planning

Staffing Coverage

Shift Management

Excel Proficiency

WFM Tools

Scheduling Records

Tools

Excel

WFM Software

Scheduling Systems

Job description

Job Overview

We are seeking a Workforce Scheduler to create and manage effective employee schedules that align staffing requirements with forecasted business demand. The role focuses on maintaining optimal staffing coverage, managing schedule changes, and coordinating closely with operations teams to support efficient workforce utilization.

Key Responsibilities

• Develop and maintain employee schedules based on workforce forecasts and business requirements.

• Manage shift bids, schedule adjustments, changes, and updates.

• Ensure appropriate staffing coverage across required shifts and operational periods.

• Monitor staffing requirements and make scheduling adjustments based on forecasted demand.

• Work closely with Operations and Workforce Management teams to address staffing requirements.

• Support effective workforce utilization while helping minimize unnecessary staffing costs.

• Maintain accurate scheduling records and ensure schedules are updated in a timely manner.

• Identify scheduling gaps and coordinate appropriate adjustments with relevant stakeholders.

• Support adherence to workforce planning and scheduling processes.

• Ensure schedules are communicated accurately to employees and operations teams.

Required Experience

• Minimum 1 year of experience in Workforce Management (WFM) Scheduling.

• BPO experience in Workforce Management Scheduling is preferred.

• Practical understanding of workforce scheduling and staffing coverage.

• Knowledge of forecasting and capacity planning concepts.

• Experience managing shift schedules, schedule changes, and staffing requirements.

Technical Skills

• Workforce Management (WFM) Scheduling

• Employee Scheduling

• Shift Bidding and Schedule Management

• Staffing Coverage

• Forecasting

• Capacity Planning

• Workforce Planning

• Schedule Adjustments

• Microsoft Excel – Intermediate to Advanced

• Workforce Management Tools

Soft Skills

• Strong attention to detail and accuracy.

• Excellent organizational and time-management skills.

• Strong analytical and problem-solving abilities.

• Good communication and coordination skills.

• Ability to manage multiple scheduling requirements simultaneously.

• Ability to work effectively with Operations and WFM teams.

• Ability to work in a fast-paced environment and meet deadlines.

Work Requirements

• Work location: Davao, Philippines.

• Work setup: Fully onsite.

• Work schedule: Shifting.

• Former employees of Teleperformance are not eligible for rehire, whether directly or through a third party.