Onsite Workforce Scheduler – Optimize Staffing & Forecasts

Gratitude Jobs Ahead HR Inc; Makati; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual company trip

Free meals

Sleeping quarters

Job summary

Gratitude Jobs Ahead HR Inc is seeking a detail-oriented Workforce Scheduler to build and manage shift schedules for a busy BPO in Makati, Philippines. The role requires aligning forecasts with staffing needs in a fast-paced environment and coordinating with operations to ensure coverage.

On-site work is required with shifting schedules; candidates should have 1+ year WFM scheduling experience and strong Excel, forecasting, and capacity planning skills.

Qualifications

• At least 1 year of experience in WFM scheduling.
• Intermediate to advanced Excel skills.
• Knowledge of forecasting and capacity planning concepts.
• Strong attention to detail and organizational skills.

Responsibilities

• Develop and maintain employee schedules based on forecasts.
• Manage shift bids, schedule adjustments and updates.
• Ensure optimal staffing coverage while minimizing costs.
• Coordinate closely with operations teams on scheduling needs.

Skills

WFM scheduling

Excel

Forecasting concepts

Capacity planning concepts

Attention to detail

Organizational skills

Job description

Gratitude Jobs Ahead HR Inc is seeking a detail-oriented Workforce Scheduler to build and manage shift schedules for a busy BPO in Makati, Philippines. The role requires aligning forecasts with staffing needs in a fast-paced environment and coordinating with operations to ensure coverage.

On-site work is required with shifting schedules; candidates should have 1+ year WFM scheduling experience and strong Excel, forecasting, and capacity planning skills.