Onsite Workforce Rostering & Scheduling Specialist

Smartsourcing; Cebu City; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

5-day Christmas Leave (time off)

Healthcare from Day 1

Free lunch and coffee

Subsidized gym membership

Exclusive Smartsourcing deals

Monthly social events

Community give-back programs

Job summary

Smartsourcing is seeking a full-time onsite Workforce Rostering Admin to coordinate shifts, manage staffing gaps, and ensure the right people are in the right place at the right time.

You will validate timesheets for payroll, support onboarding, maintain rostering records, and act as the go-to contact for scheduling questions from staff and clients. The role emphasizes accuracy, organization, and clear communication.

Qualifications

• Experience in workforce management, scheduling, or staffing support.
• Experience supporting client operations and scheduling environments.
• Background in service-delivery environments such as outsourcing or operations support advantageous.

Responsibilities

• Coordinate staff schedules to meet client care requirements.
• Validate timesheets ahead of payroll processing and resolve discrepancies.
• Support onboarding and ensure documentation compliance.
• Serve as primary contact for scheduling inquiries from staff and clients.
• Promote AI readiness and identify process improvements through automation.

Skills

Clear communication

Strong organization

Payroll coordination

Data privacy awareness

Education

Bachelor's degree in Business Administration or related

Tools

Workforce scheduling systems

Microsoft Office

Google Workspace

Job description

Smartsourcing is seeking a full-time onsite Workforce Rostering Admin to coordinate shifts, manage staffing gaps, and ensure the right people are in the right place at the right time.

You will validate timesheets for payroll, support onboarding, maintain rostering records, and act as the go-to contact for scheduling questions from staff and clients. The role emphasizes accuracy, organization, and clear communication.