Workforce Rostering Admin

Smartsourcing

Cebu City

On-site

PHP 260,000 - 380,000

Full time

11 days ago

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Benefits offered by this job

5-day Christmas Leave (time off)

Healthcare from Day 1

Free lunch and coffee

Subsidized gym membership

Exclusive Smartsourcing deals

Monthly social events

Community give-back programs

Job summary

Smartsourcing is seeking a full-time onsite Workforce Rostering Admin to coordinate shifts, manage staffing gaps, and ensure the right people are in the right place at the right time.

You will validate timesheets for payroll, support onboarding, maintain rostering records, and act as the go-to contact for scheduling questions from staff and clients. The role emphasizes accuracy, organization, and clear communication.

Qualifications

Experience in workforce management, scheduling, or staffing support.
Experience supporting client operations and scheduling environments.
Background in service-delivery environments such as outsourcing or operations support advantageous.

Responsibilities

Coordinate staff schedules to meet client care requirements.
Validate timesheets ahead of payroll processing and resolve discrepancies.
Support onboarding and ensure documentation compliance.
Serve as primary contact for scheduling inquiries from staff and clients.
Promote AI readiness and identify process improvements through automation.

Skills

Clear communication

Strong organization

Payroll coordination

Data privacy awareness

Education

Bachelor's degree in Business Administration or related

Tools

Workforce scheduling systems

Microsoft Office

Google Workspace

Job description

Right people, right place, right time — that's your craft.

Hi! We're Smartsourcing, and we're hiring a full-time, onsite Workforce Rostering Admin to keep care running smoothly — coordinating shifts, covering staffing gaps, and making sure the right people are in the right place at the right time.

About the Role

As a Workforce Rostering Admin, you'll coordinate staff schedules so client care requirements are always met — managing shift assignments, responding to changes and shortages, and keeping rostering records current. Alongside scheduling, you'll validate timesheets ahead of payroll, support new-staff onboarding and compliance, and act as the go-to contact for scheduling questions from staff and clients. It's a fast-moving, people-facing role for someone highly organised and calm under pressure, who can solve staffing puzzles quickly and communicate clearly across teams.

Key Responsibilities

Scheduling & Shift Management

Coordinate staff schedules to ensure all client care requirements are met.
Manage shift assignments and respond to schedule changes or staffing shortages.
Maintain updated workforce scheduling records and rostering systems.

Timesheet & Payroll Support

Review and validate staff timesheets before payroll processing.
Ensure accuracy of recorded work hours and shift allocations.
Coordinate with payroll teams to resolve timesheet discrepancies.

Compliance & Onboarding Support

Support onboarding of new staff by ensuring scheduling and documentation requirements are met.
Maintain compliance with company procedures related to workforce scheduling and staff documentation.
Keep workforce compliance records updated.

Client & Staff Communication

Serve as a primary point of contact for scheduling-related inquiries from staff and clients.
Handle all calls and emails promptly and professionally.
Coordinate with staff to address scheduling concerns or service coverage issues.

Artificial Intelligence (AI) Readiness and Digital Enablement

Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations.
Apply sound judgment by validating outputs and avoiding overreliance, ensuring accuracy and accountability in all work delivered.
Participate in AI readiness trainings and proactively identify opportunities for process improvement through automation and responsible AI integration.

What You'll Need to Succeed

Experience

Experience in workforce management, scheduling, operations coordination, or staffing support
Experience supporting client operations and workforce scheduling environments
Background in service-delivery environments such as healthcare, outsourcing, or operations support advantageous

Skills & Behaviours

Strong written and verbal communication, able to coordinate effectively with staff, internal teams, and client stakeholders
Highly organised and calm under pressure, with strong problem-solving instincts
Familiarity with timesheet validation and payroll coordination procedures
Awareness of data privacy and confidentiality standards when handling staff and client records

Education

Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or a related field

Tools

Workforce scheduling systems or rostering tools
Microsoft Office (Excel, Outlook, Word)
Google Workspace tools

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer: