Workforce Scheduling Expert - Healthcare Staffing

Viventis Search Asia; Taguig; Hybrid; PHP 335,000 - 558,000; Full time

Job summary

Viventis Search Asia is seeking a scheduling timekeeper coordinator to act as the subject matter expert for onboarding and mentoring. The role collaborates with leadership to maintain accurate rosters, develop SOPs, and ensure staffing aligns with forecasted needs in a hospital setting.

The incumbent will create training materials, manage daily schedules, review requests, and publish shifts to maintain coverage and efficiency while addressing vacancies with proactive incentives.

Responsibilities

• Serves as a subject matter expert for scheduler timekeeper coordinators, offering onboarding and mentoring.
• Acts as escalation point for complex questions, coordinating with team and leadership.
• Develops training materials and internal SOP/workflow documentation.
• Creates and edits schedules in the electronic system per hospital policies.
• Collaborates with managers to prepare accurate daily/weekly/shift forecasts.
• Reviews and communicates outcomes on schedule requests based on guidelines.
• Publishes final schedules to ensure coverage and efficiency.
• Assigns specialty roles per unit requirements and skill-mix standards.
• Determines vacancy rates and posts incentive shifts to address gaps.

Skills

Scheduling expertise

Onboarding

Coaching

Training material creation

SOP documentation

Leadership collaboration

Job description

What you'll do:

• Serves as a subject matter expert for scheduler timekeeper coordinators offering onboarding, development and coaching/mentoring support

• Acts as an escalation point for complex questions and issues, works with the team, centralized scheduling leadership as well as department leadership.

• Develops training and onboarding materials as well as internal documentation for SOPs and workflows

• Creates and edits schedules for ROC supported departments in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines.

• Collaborate with department managers to prepare accurate daily, weekly, and shift schedules that reflect forecasted staffing needs.

• Reviews, approves, or denies schedule requests (PTO, changes, preferences) based on departmental needs and established guidelines, communicating outcomes to leaders as appropriate.

• Balances and publishes schedules at the conclusion of self-scheduling periods to ensure appropriate coverage and efficiency.

• Assigns specialty roles based on unit-specific operational requirements and skill-mix standards.

• Determines vacancy rates by role and department; posts incentive shifts in accordance with ministry policy to proactively address anticipated gaps.