(Onsite Work Set-up) Customer Service Representative – Voice Account

Lexie; Makati; On-site; Full time

Job description

• Handle customer inquiries via phone, chat, or email in a courteous and professional manner.
• Provide accurate information about products, services, billing, and account details.
• Resolve customer concerns, complaints, and issues promptly and effectively.
• Document all interactions and transactions accurately in the system.
• Follow company communication guidelines, policies, and procedures.
• Meet performance metrics such as quality, customer satisfaction, and attendance.

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