Travel / International Voice Account Representative (GDS)

Gratitude Philippines; Manila; On-site; PHP 376,000 - 450,000; Full time

Job summary

Gratitude Philippines in Manila is hiring for a Travel / International Voice Account. If you have GDS experience and enjoy helping customers with travel-related inquiries, this is the opportunity for you.

Handle inbound calls for travel inquiries, assist with bookings, reservations, and itinerary changes, process flight changes, cancellations, and rebookings using GDS platforms, and document interactions to meet quality and customer satisfaction goals.

Qualifications

• GDS experience of 6 months minimum is required.
• GDS experience must be stated in CV/resume.
• Senior High School graduate or equivalent is required.

Responsibilities

• Handle inbound customer calls for travel-related inquiries.
• Assist customers with bookings, reservations, and itinerary changes.
• Process flight changes, cancellations, and rebookings using GDS platforms.
• Resolve customer concerns and elevate complex issues.
• Document interactions accurately in the system.
• Meet quality, productivity, and customer satisfaction goals.

Skills

GDS experience

Night shift

Travel customer support

Education

Senior High School / High School graduate

Tools

GDS platforms

Job description

WORK SETUP: Onsite
WORK SHIFT: Night Shift / Shifting Schedule
SALARY: Up to ₱37,000 package (Basic + Allowance)

Role Overview

We are hiring for a Travel / International Voice Account! If you have GDS experience and enjoy helping customers with travel-related inquiries, this is the opportunity for you. Join our growing team and build your career in the travel industry.

Key Responsibilities

Handle inbound customer calls for travel-related inquiries

Assist customers with bookings, reservations, and itinerary changes

Process flight changes, cancellations, and rebookings using GDS platforms

Resolve customer concerns and elevate complex issues

Document interactions accurately in the system

Meet quality, productivity, and customer satisfaction goals

Qualifications

WITH 6 MONTHS OF GDS EXPERIENCE – required

GDS experience MUST BE CLEARLY INDICATED IN YOUR CV/RESUME.

At least Senior High School Graduate OR High School Graduate under the Old Curriculum – required

Open to working on a Night Shift schedule

Willing to work on a shifting schedule

DO NOT ENDORSE IF WITHOUT GDS EXPERIENCE.

Why Join?

Competitive salary: up to ₱37,000 package (Basic + Allowance)

Exciting travel and international account

Career growth in the travel industry

Dynamic and supportive team environment