Forecast-Driven Call Center Scheduler

TASQ Staffing Solutions; Makati; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing solutions provider in Makati is seeking a Workforce Scheduler to manage staffing needs effectively. The role requires forecasting transaction volumes and ensuring optimal scheduling to meet service objectives. Ideal candidates will have at least 1 year of experience in WFM within BPO settings. Key responsibilities include creating forecasts, tracking performance, and addressing staffing challenges. Immediate starters preferred.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup.
• Ability to forecast contact center transaction volumes and trends.
• Adept in capacity planning and scheduling tasks.

Responsibilities

• Create short-term to long-range forecasts for workload and HC requirements.
• Evaluate attainment against targets to identify production changes.
• Track and report forecasted vs. actual production volume trends.

Skills

Workforce Management Scheduling

Forecasting

Capacity Planning

Root Cause Analysis

Tools

IEX

Job description

A staffing solutions provider in Makati is seeking a Workforce Scheduler to manage staffing needs effectively. The role requires forecasting transaction volumes and ensuring optimal scheduling to meet service objectives. Ideal candidates will have at least 1 year of experience in WFM within BPO settings. Key responsibilities include creating forecasts, tracking performance, and addressing staffing challenges. Immediate starters preferred.