A leading staffing solutions firm in Cebu City is seeking a Call Center Sales Coach to enhance the performance of sales agents. Responsibilities include one-on-one coaching, aligning with management on priorities, and ensuring compliance with quality standards. The ideal candidate will have at least one year of experience in coaching within a call center environment, with a strong grasp of sales techniques and KPI management. This position is 100% onsite.
Qualifications
Minimum 1 year experience in coaching or leading a sales team, preferably in call center.
Experience in handling KPIs related to sales quota.
Strong understanding of handling objections.
Responsibilities
Conduct one-on-one coaching with agents focused on closing techniques.
Align coaching priorities with business objectives.
Ensure compliance with client-approved scripts and quality standards.
Analyze daily and weekly performance reports.
Skills
Coaching
Sales techniques
KPI management
Objection handling
Sales CRM
Education
College Graduate
Tools
Excel Dashboards
QA Tools
Job description
A leading staffing solutions firm in Cebu City is seeking a Call Center Sales Coach to enhance the performance of sales agents. Responsibilities include one-on-one coaching, aligning with management on priorities, and ensuring compliance with quality standards. The ideal candidate will have at least one year of experience in coaching within a call center environment, with a strong grasp of sales techniques and KPI management. This position is 100% onsite.