Onsite Travel Account CSR — Elevate Service & Bookings

Private Advertiser; Murcia; Remote; PHP 301,000 - 502,000; Full time

Benefits offered by this job

Career growth

Training and development

Company benefits

Job summary

Private Advertiser is seeking a Customer Service Representative for travel accounts. You will assist customers with flight reservations, changes, and inquiries, delivering courteous support across phone and email channels.

The role requires at least 1 year in a BPO environment, strong communication, and a willingness to work onsite with shifting schedules; travel account or GDS experience is a plus.

Qualifications

• 1 year of BPO experience
• Excellent communication skills
• Customer-focused with strong problem-solving abilities
• Willing to work onsite and in shifting schedules
• Travel account or GDS experience is an advantage

Responsibilities

• Assist customers with flight reservations, bookings, cancellations, and rebooking requests.
• Provide information regarding travel itineraries, flight schedules, and travel policies.
• Handle customer inquiries and resolve travel-related concerns.
• Assist with ticketing, booking modifications, and other travel arrangements.
• Deliver excellent customer service through phone, email, or other communication channels

Skills

BPO experience

Communication skills

Customer focus

Shift work onsite

GDS experience

Job description

Private Advertiser is seeking a Customer Service Representative for travel accounts. You will assist customers with flight reservations, changes, and inquiries, delivering courteous support across phone and email channels.

The role requires at least 1 year in a BPO environment, strong communication, and a willingness to work onsite with shifting schedules; travel account or GDS experience is a plus.