Travel Account CSR: Booking & Support Expert

Callhounds Global BPO; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO company is seeking experienced Customer Service Representatives for their Travel Account team. Responsibilities include assisting customers with bookings and travel inquiries, ensuring a seamless customer experience. Candidates should have at least one year of BPO experience and familiarity with GDS tools, along with excellent verbal and written English communication skills. This role offers a vibrant work environment and opportunities for growth.

Qualifications

• At least 1 year of BPO experience, preferably supporting a Travel Account.
• Familiarity with GDS tools is a strong advantage.
• Excellent verbal and written English communication skills.

Responsibilities

• Assist customers with flight, hotel, car rental, and vacation package bookings.
• Modify or cancel travel reservations per customer requests.
• Provide accurate information regarding travel requirements.
• Resolve customer issues efficiently within set timelines.
• Meet or exceed performance metrics such as AHT, CSAT, and quality scores.

Skills

BPO experience

GDS tools familiarity (Sabre, Amadeus, Galileo)

Verbal and written English communication

Job description

A leading BPO company is seeking experienced Customer Service Representatives for their Travel Account team. Responsibilities include assisting customers with bookings and travel inquiries, ensuring a seamless customer experience. Candidates should have at least one year of BPO experience and familiarity with GDS tools, along with excellent verbal and written English communication skills. This role offers a vibrant work environment and opportunities for growth.