Onsite Telecom Support Specialist — Weekend Shifts

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer support agent to handle inbound and outbound calls for telecommunications accounts. You will assist with inquiries, resolve service concerns, and document interactions to maintain accurate account records.

The role requires at least 6 months in customer care, B2 English communication, and a high school diploma. Willingness to work onsite and in a shifting schedule, including weekends and holidays, is essential.

Qualifications

• At least 6 months of customer care experience (CCE)
• B2 English communication skills
• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

Responsibilities

• Handle inbound and outbound calls from customers
• Assist with telecommunications account inquiries and service requests
• Troubleshoot basic service and technical concerns
• Process account updates, payments, and other customer requests
• Resolve complaints professionally and efficiently
• Provide accurate information about products, services, and account details
• Document customer interactions and update account records
• Meet quality, productivity, and customer satisfaction targets

Skills

B2 English

Customer service

Education

High School Diploma

Job description

Work Avenue and Business Solutions Incorporated is seeking a customer support agent to handle inbound and outbound calls for telecommunications accounts. You will assist with inquiries, resolve service concerns, and document interactions to maintain accurate account records.

The role requires at least 6 months in customer care, B2 English communication, and a high school diploma. Willingness to work onsite and in a shifting schedule, including weekends and holidays, is essential.