Onsite Telecom Support Specialist - Inbound & Outbound

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 167,000 - 246,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to support our Telecommunications account. You will handle inbound and outbound calls, assist customers with accounts, billing, technical and service inquiries, and document interactions.

This role requires at least 6 months of customer contact experience, B2 English, and a high school diploma. On-site work, shifting schedules, weekends/holidays may be required.

Qualifications

• At least 6 months of Customer Contact Experience (CCE).
• B2 English proficiency.
• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• Strong verbal and written communication skills.
• Willing to work onsite.
• Willing to work on shifting schedules, weekends, and holidays when required.
• Customer-focused and able to work in a fast-paced BPO environment.

Responsibilities

• Handle inbound and outbound customer calls regarding telecommunications products and services
• Assist customers with account, billing, technical, and service-related inquiries
• Process customer requests and provide appropriate solutions
• Resolve customer concerns professionally and efficiently
• Accurately document customer interactions and update account information
• Follow company policies, procedures, and quality standards
• Maintain a high level of customer satisfaction and professionalism
• Meet assigned performance, productivity, and service-level targets

Skills

Customer contact experience

B2 English

Excellent communication

Education

High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

Job description

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to support our Telecommunications account. You will handle inbound and outbound calls, assist customers with accounts, billing, technical and service inquiries, and document interactions.

This role requires at least 6 months of customer contact experience, B2 English, and a high school diploma. On-site work, shifting schedules, weekends/holidays may be required.