Onsite Telecom CSR | Growth & Training

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 223,000 - 257,000; Full time

Benefits offered by this job

Up to ₱23,000 total package

Full-time employment

Onsite work environment

Training and career development

Job summary

Work Avenue and Business Solutions Incorporated is seeking dedicated Customer Service Representatives for a telecommunications account. You will handle inquiries, assist with billing and service concerns, and provide professional support to customers onsite.

The role requires at least 6 months in BPO/CS, B2 English, and readiness to work shifting schedules including weekends. Training and career development opportunities accompany government-mandated benefits.

Qualifications

• 6 months or more in BPO/Customer Service (CCE).
• B2 English proficiency required for calls and chats.
• HS graduate under old curriculum or SHS graduate under new curriculum.

Responsibilities

• Handle customer inquiries via phone or other channels.
• Assist with account, billing, service, and telecom concerns.
• Provide accurate information and suitable solutions.
• Document interactions and update account data.
• Follow company policies, procedures and quality standards.
• Maintain professionalism and deliver excellent service.
• Meet performance and productivity targets.

Skills

BPO/CS experience

B2 English

Verbal & written comms

Education

HS or SHS graduate

Job description

Work Avenue and Business Solutions Incorporated is seeking dedicated Customer Service Representatives for a telecommunications account. You will handle inquiries, assist with billing and service concerns, and provide professional support to customers onsite.

The role requires at least 6 months in BPO/CS, B2 English, and readiness to work shifting schedules including weekends. Training and career development opportunities accompany government-mandated benefits.