Onsite Telco TSR Specialist Cubao Customer Care Pro

IBEX Global Solutions (Philippines) Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Onsite allowance

HMO coverage for you and dependents

Non-Taxable allowance

Performance incentives based on effort

Group Life Insurance

30 Service Incentive Leaves

Job summary

IBEX Global Solutions (Philippines) Inc. in Quezon City is hiring for entry-level International BPO representatives. Walk-ins are welcome from 11 am to 8 pm, and virtual interviews are scheduled Monday to Friday via Zoom.

Join a role that focuses on customer support, problem solving, and delivering friendly service. Onsite location is Cyberpark Cubao; weekend and holiday shifts apply with generous benefits including HMO and allowances.

Qualifications

• Must have at least 6 months continuous International BPO experience handling Telco or TSR.
• Candidate must be K12 graduate or at least 2 years college undergraduate (without back subjects) in any field or;
• At least high school graduate with 6 months call center experience

Responsibilities

• Answer customer calls and provide friendly, informative, and helpful service.
• Effectively identify customer needs and guide them to the right solution.
• Use critical thinking and problem-solving skills to resolve issues and ease customer concerns.
• Maintain a positive and professional demeanor, upholding company standards.
• Manage call times efficiently while ensuring a high quality of service.
• Know when to elevate complex issues to the appropriate channels.
• All other duties as assigned.

Skills

International BPO experience

Excellent communication

Education

K-12 graduate or 2 years college

High school graduate with 6 months call center experience

Job description

IBEX Global Solutions (Philippines) Inc. in Quezon City is hiring for entry-level International BPO representatives. Walk-ins are welcome from 11 am to 8 pm, and virtual interviews are scheduled Monday to Friday via Zoom.

Join a role that focuses on customer support, problem solving, and delivering friendly service. Onsite location is Cyberpark Cubao; weekend and holiday shifts apply with generous benefits including HMO and allowances.