FinTech CSR Onsite: Earn Up to ₱26K + HMO & Perks

IBEX Global Solutions (Philippines) Inc.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Work-onsite allowance

Extensive HMO coverage for you and its

Non-Taxable Allowance on top of Basic

Excellent Program Incentives based on绩

Group Life Insurance

30 Service Incentive Leaves (Paid Time

Job summary

IBEX Global Solutions (Philippines) Inc. is hiring for a customer service role based in Pasig. You will answer calls, identify customer needs, and guide them to effective solutions while maintaining a helpful, professional demeanor.

The role requires BPO exposure with 6 months experience plus a willingness to work shifting schedules, weekends, and holidays. Onsite work at Silver City, Pasig is required, with good written and verbal communication skills.

Qualifications

• At least 6 months BPO experience, preferably handling financial account but not required.
• Candidate must be K12 graduate or at least 2 years college undergraduate (without back subjects) in any field or;
• At least high school graduate with at least 1-year call center experience
• Must be willing to work in shifting schedule, weekends and holidays
• Must be willing to work onsite at Silver City, Pasig
• Must have average to good communication skills both written and verbal

Responsibilities

• Answer customer calls and provide friendly, informative, and helpful service.
• Effectively identify customer needs and guide them to the right solution.
• Use critical thinking and problem-solving skills to resolve issues and ease customer concerns.
• Maintain a positive and professional demeanor, upholding company standards.
• Manage call times efficiently while ensuring a high quality of service.
• Know when to escalate complex issues to the appropriate channels.
• All other duties as assigned.

Skills

Call center experience

Communication skills

Education

K-12 graduate

Two years college

Job description

IBEX Global Solutions (Philippines) Inc. is hiring for a customer service role based in Pasig. You will answer calls, identify customer needs, and guide them to effective solutions while maintaining a helpful, professional demeanor.

The role requires BPO exposure with 6 months experience plus a willingness to work shifting schedules, weekends, and holidays. Onsite work at Silver City, Pasig is required, with good written and verbal communication skills.