Entry-Level Customer Service Specialist — Onsite in Davao

Caldwell Communications; Davao City; On-site; PHP 315,000 - 377,000; Full time

Benefits offered by this job

Performance incentives

Paid training starting Day 1

Upskilling opportunities

Job summary

Caldwell Communications in Davao City is seeking an entry-level customer service representative for a full-time onsite role with a shifting schedule. The position offers up to ₱31,000 per month and paid training starting Day 1 to help you build essential customer service skills.

Fresh graduates or career shifters are welcome, with no prior BPO experience required. You will handle inquiries via phone and chat, document interactions, and grow professionally in a supportive environment.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Fresh graduates and career shifters welcome.
• Strong customer service and problem-solving skills.

Responsibilities

• Answer customer questions via phone, chat, or other channels.
• Handle account, product, and service concerns.
• Process customer requests and updates.
• Provide solutions based on customer needs.
• Document interactions accurately and escalate complex issues when necessary.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Customer service

Problem solving

Basic computer skills

Typing skills

Fast-paced environment

Education

High School diploma

Job description

Caldwell Communications in Davao City is seeking an entry-level customer service representative for a full-time onsite role with a shifting schedule. The position offers up to ₱31,000 per month and paid training starting Day 1 to help you build essential customer service skills.

Fresh graduates or career shifters are welcome, with no prior BPO experience required. You will handle inquiries via phone and chat, document interactions, and grow professionally in a supportive environment.