Technical Support Associate — Day 1 Training, Career Growth

Metacom Careers; Mandaluyong; In loco; PHP 264.000 - 316.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training from Day 1

Performance incentives

Career growth opportunities

International customer support

Descrizione del lavoro

Metacom Careers in Metro Manila is hiring for an entry-level Technical Support role. Fresh graduates, first-time job seekers, and career shifters are welcome; no BPO experience required.

You’ll receive training from Day 1 while developing technical support, communication, and problem-solving skills in a professional environment. Day-to-day tasks include assisting customers with technical and service-related concerns, troubleshooting device, software, connectivity, or account issues, giving clear

Competenze

• High School or Senior High School graduate.
• No BPO experience required.
• Fresh graduates and career shifters welcome.
• Good English communication skills.
• Basic computer knowledge.
• Strong problem-solving skills.
• Willing to learn technical systems and troubleshooting processes.
• Customer service skills.
• Willing to work onsite and shifting schedules.
• Must reside in Cainta, Quezon City, Makati, Manila, Mandaluyong, Marikina, Pasig, San Juan, or Taytay.

Mansioni

• Assist customers with technical and service-related concerns.
• Troubleshoot device, software, connectivity, or account issues.
• Provide clear, step-by-step solutions.
• Answer questions about products and services.
• Process account and service requests.
• Document troubleshooting steps and customer interactions.
• Escalate complex technical concerns when needed.
• Meet quality, productivity, and customer satisfaction goals.

Conoscenze

Customer service

Problem-solving

Good English communication skills

Willingness to learn

Basic computer knowledge

Teamwork

Formazione

High School or Senior High School graduate

Descrizione del lavoro

Metacom Careers in Metro Manila is hiring for an entry-level Technical Support role. Fresh graduates, first-time job seekers, and career shifters are welcome; no BPO experience required.

You’ll receive training from Day 1 while developing technical support, communication, and problem-solving skills in a professional environment. Day-to-day tasks include assisting customers with technical and service-related concerns, troubleshooting device, software, connectivity, or account issues, giving clear